Pension Administration Team Lead 5/30/2018

Aon Norwalk, CT

Norwalk, CT
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
Bachelors Degree


Job Family US-CT-Norwalk


Pension Administration Team Lead Norwalk, CT

Aon is looking for a Pension Administration Team Lead. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Pension Administration business group within Aon Hewitt in Norwalk, CT


We currently have an exciting career opportunity for a Pension Administration Team Lead in our Norwlk, CT office. The Pension Administration Lead Analyst works as part of the RFM Pension Administration group which is responsible for providing defined benefit administrative service to multiple clients.

Your impact as a Pension Administration Team Lead:


* Benefit Calculations, Defined Benefits and Plan Provisions Knowledge

* Understands advanced Defined Benefit principles and legislation

* Understanding of clients' pension plan provisions, data, and DBCalc/PenProPlus system to train and coach teammates

* Performs both first and second checks of calculations

* Ensures accuracy and quality of system generated calculations and communication statements

* Assists the Project Manager in the development of the Requirements Document for new implementations or ongoing client updates

* Ability to read and understand legal plan document and identify inconsistencies with Requirements

* Reviews Requirements and other documentation in the database

* Ability to update Requirements document based on administrative changes, legislative updates, etc.

* Incorporates understanding of Plan document, Defined Benefits knowledge

* Understands and applies concepts of Actuarial Equivalence

* Acts as a resource for the team

* Performs manual intervention

* Consults with client and/or actuary on non-standard benefit calculations, special programs or projects, and other administrative requests

* Identifies and documents any unusual aspects of calculations

* Monitors client team to ensure all calculations are completed within set timeframes

* Monitors "on hold" calculations to ensure timely follow-up and completion

* Ability to complete more challenging non-standard calculations

Ongoing Processing

* Acts as a team resource for clients' Events Requirements and standard ongoing processes, processing of payments and leads monthly payment reconciliation process, 2nd check payment entry

* Identifies and researches data questions or edits and responds to and manages other participant inquiries

* Assists Project Manager with special projects

* Leads clients' special projects

* Documents outlining annual events, processes, and unique situations in client databases

Communication and Client Consulting

* Ability to draft e-mails to client contacts

* Prepares for and leads internal team meetings and client status meetings

* Identifies areas for improvement in processes and procedures

* Develops and maintains a strong working relationship with client contacts

* Shares information effectively through clear and succinct written and oral communication

* Keeps team members/Project Manager/client informed of progress on assigned projects

* Presents own view with conviction and takes other viewpoints into account

Participant Customer Service

* Available as expected to serve our clients

* Maintains a professional and supportive attitude with participants

* Appropriate documentation within CalcsLog or Workflow on participant issues

* Escalates calls or issues to a manager as appropriate

Project Planning and Workload Management

* Prioritizes own work and client teams' work

* Identifies and manages temporary spikes in teams' work loads

* Ability to lead special projects with minimal supervision

* Works with team members and Project Manager to ensure that recovery targets and client hours goals are being met

* Assists Project Manager with monthly billing review and analysis

Team Leadership & Personal Effectiveness

* Accepts responsibility for own actions

* Role model for giving and receiving feedback and uses it to become more effective

* Flexible in taking on new tasks and helping other teams on special projects

* Respects others' opinions and views

* Places client and team goals ahead of own concerns and objectives

* Encourages collaboration and works to resolve conflicts

* Monitors status of teams' assigned tasks

* Assists with client billings and recovery, as appropriate, incorporating understanding of client contracts and billing tools

* Monitors and ensures that performance standards are met for client teams

* Assists Project Manager with ongoing team operations

* Leads client team meetings with or without the Project Manager


* Undergraduate degree or equivalent experience

* Strong spreadsheet knowledge (i.e., Excel)

* Basic database knowledge preferred but not required (i.e., Access)

* Defined Benefit technical knowledge

* Actively participates in and leads trainings

* Coaching for team members

* Understands Excel and Access tools

* Strong command of DBCalc tools, DBAdmin, YPR and CalcsLog or PenProPlus

* Understands client's dataload process and principles of testing

* Facilitates the maintenance and update of all systems

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer.


Aon plc (NYSE:Aon) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

Company Size:
50,000+ Employees
Financial Services
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200 East Randolph
Chicago, IL 60601

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