IT Service Desk Technician 5/31/2018

Boart Longyear 84119, UT

84119, UT
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Job Classification
Full Time
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Job Summary Boart Longyear is looking to hire a new IT Service Desk Technician based in our Salt Lake City corporate offices. You will support internal customers and mobile devices using your understanding of networking principles. Responsibilities will include: Minimum Qualifications: Basic understanding of networking principles, practices and technologies, especially the TCP/IP protocol suite, including working knowledge of DNS, WINS and DHCP Support mobile devices on Android, iOS and Windows Coordinate/provide input to technical teams and aid in developing best practice solutions Document business processes, configurations, and other associated functional specifications Support internal customers on issue resolution, requirements gathering, strategic initiatives, etc. Work and communicate effectively with and extensive IT team Additional Qualifications/skills: Microsoft Skills: Experience working with Microsoft Active Directory including understanding of security best practices and principles Experience with the Windows OS settings and configuration Service Desk Skills: Ability to follow established processes and procedures. Identify critical system issues with large scale impact to the business and escalate those issues appropriately Tracking of all work via ticketing system PC hardware and software troubleshooting and problem solving Mobile Device Administration Skills: Understanding of device connectivity to internet and corporate networks Knowledge of Android, iOS and Windows Mobile and associated apps and configuration requirements Understanding of ActiveSync connection requirements and settings Project / team oriented (must be able to work in a team-driven environment and take additional responsibilities as required). Self-motivated and able to work alone. Customer focused. Continuous improvement and system enhancement focused. Positive and pleasant attitude. Education and Experience Associate's degree or corresponding work experience Minimum of 2+ years of experience with Microsoft Systems Perks, Benefits and Compensation: We know that talented people are attracted to companies with long term success, an amazing culture. We also know you want a company that provides competitive pay, comprehensive benefits and outstanding career advancement opportunities. If hired you can expect; Strong compensation plan Full medical benefits Dental Vision 401K Paid Time Off Fun and relaxed work environment with all the free coffee you can drink *All new hires must pass a pre-employment background check and drug test* Boart Longyear does not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Boart Longyear does business.