Service Technician 5/31/2018
JOB DESCRIPTIONAPPLY Description/Job Summary
Generates and maintains critical field level and corporate level relationships with existing customers with a focus on utilizing a strong technical background in medical gas equipment. Targets potential opportunities to up-sell product. Perform routine maintenance
and repairs on medical gas equipment at customer facilities, including completion of relevant paperwork and reports. Promote customer focus with the BeaconMedaes standard of excellence keeping us
First in Mind, First in Choice.
This position will cover the Seattle, WA territory.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Preventative Maintenance and Repairs (85%) - Perform routine, preventative maintenance and repairs on Medical Gas Products. Preventative maintenance should be conducted in accordance with manufacturer s recommendations (with regards to schedule
and scope). Perform diagnostics on malfunctioning products, determine possible causes for malfunctions, and perform repairs as suggested by diagnostics and assessment. Test and document the proper operating parameters prior to and following preventative maintenance
and repairs. Provide walk-through evaluations, and basic system assessments.
Provide a high level of customer service, responding to customer needs and working to satisfy customer expectations.
Develop rapport with customers through effective communication, interpersonal skills, and professionalism
Serve as an ambassador for the company
Train and assist other Service Technicians as requested
Provide technical support to other departments and personnel as required
Promote and practice proper safety procedures and correct use of personal protective equipment (PPE) at all times
Maintain a professional image at all times through appearance and personal actions
Maintain positive company brand through appropriate attention to the appearance of the company vehicle
Maintain the service vehicle per manufacturer s recommendations
Properly store and manage inventory levels and accuracy, to provide quick customer repairs (one visit)
Recordkeeping and Documentation (10%) - Complete Job Reports, Time Sheets, Expense Reports turned in monthly (minimum), and other job-related paperwork as required.
Warranty Part Returns (5%) - Return parts replaced under warranty as requested by Technical Support, Quality or Service Management.
Perform assigned duties in accordance with BeaconMedaes standards, while always striving to understand the needs and expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish and maintain communications
with all people/employees considered necessary to get the job done. Perform additional assignments as required.
3-5 years of technical field service experience maintaining and repairing equipment.
Demonstrated expertise in the maintenance, overhaul and repair of a wide variety of compressed air or vacuum equipment.
Strong mechanical and electrical skills.
Associates Degree or Equivalent
Technical training in mechanical and/or electrical, or equivalent experience
Must be comfortable with the computer and be proficient in IBM Lotus Notes
Must be familiar with Microsoft Office, including Word and Excel
Solid understanding of mechanical and electrical components
Must be available for 24-hour emergency calls
Day Travel: Yes
Overnight Travel: Yes (may be required on short notice)
Physical Demands of the Position: On a regular basis: bending, squatting, kneeling, and reaching overhead. Occasional basis: Lifting, heavy (50+ lbs)
Valid Driver s License Required: Yes
BeaconMedaes is part of the Atlas Copco Group. The corporate BeaconMedaes office is located in Rock Hill, South Carolina. BeaconMedaes is the world's leading supplier of medical gas equipment, including medical air plants, medical vacuum plants, WAGD plants,
manifolds and pipeline components to NFPA 99 standards and HTM 02-01 / ISO standards. Medical gas service and support is central to everything we offer our customers, and we maintain the world's largest service force dedicated exclusively to medical gas.
BeaconMedaes is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to the HR Department at firstname.lastname@example.org or call (803)817-5600 to let
us know the nature of your request.