Specialist Field Service Engineer 6/27/2018

Hitachi Data Systems Englewood, CO

Englewood, CO
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)


Hitachi Vantara Federal Corporation combines technology, intellectual property and industry knowledge to deliver data-managing solutions that help enterprises improve their customers experiences, develop new revenue streams, and lower the costs of business. Hitachi Vantara Federal Corporation elevates your innovation advantage by combining IT, operational technology (OT) and domain expertise. Come join our team and our employee-focused culture, and help drive our customers data to meaningful customer outcomes.

This position is for Customer Service & Support Field Engineer and/or Onsite Resource for the delivery of break/fix, installation and some professional services for implementation/integration services. Particular support activities include:

* Provisioning a high level of customer satisfaction through the effective delivery of technical support and service programs

* Product performance / maintenance, product installation, site planning and professional services - Problem management through corporate Case Management systems

* Interfacing with Global Call Centre and Global Support Centre

* Preventive maintenance according to recommended routines and procedures

* Understanding the responsibilities and fulfil the associated actions required by those elements of the Quality System, as defined in HDS Policies and Procedures, appropriate to the job function

* Identify opportunities for improving Customer care, whether internal or external to HDS, and initiates actions using the appropriate improvement process

* Ability to identify and solve a wide range of problems

* Works primarily at customer sites

* Other duties as assigned

* Being a part of support function, Field Engineer will closely work with HDS and channel sales force, other pre-sales personnel, post-sales engineers and channel department.


* US Citizen; TS/SCI Clearance

* Knowledgeable in multiple OS platforms with expertise in at least one of the following; Windows, Sun, HPUX, AIX

* Minimum of 5 years of experience in storage related hardware / software products and service delivery

* Able to act as a thought leader and apply a high degree of technical aptitude to service delivery and problem resolution

* Effective team player with excellent verbal and written communication skills

* Ability to provide customers and colleagues with detailed technical reports and diagrams

* Expertise in other storage solution areas;

* Position is support on Hitachi and Brocade products

* Software (In depth HDS product knowledge would be beneficial, general ISV knowledge)

* Services offerings

* Third-party components associated with these solutions

All qualified applicants will receive consideration for employment without regard to race, color, religion, place of origin, ethnic origin, national origin, ancestry, age, sex, sexual orientation, gender identity, transgender status, genetic information, mental or physical disability, marital status, pregnancy, veteran status, or any other characteristic protected by applicable national, state, or local law