Production Services Manager 6/28/2018

HH Global Mountain View, CA

HH Global
Mountain View, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)


We are a global marketing services group specialising in the execution of print, digital and retail media. Providing services to brands and retailers, both directly and via their nominated agencies, HH Global delivers a seamlessly integrated Customer Brand Experience and a greater measurable return on marketing investment (ROMI).

With offices across Europe, the US, Latin America, the Middle East and Asia-Pacific, HH Global delivers for some of the most successful and challenging brands in the world and is a market leader in the coordinated, leveraged, management of global marketing supply chains to unify and synchronise all customer touch points across digital, print and retail media.

The HH Global proposition includes: Marketing Technology; Media Asset Management; Creative Production; Artwork Management; Transcreation and Adaptation; Marketing Procurement; Production Management and Marketing Fulfilment.

Job Description- Production Services Manager (PSM)

Reporting to: Channel Manager

Where: On site with our client in Mountain View CA

Summary of role: The PSM is responsible for the execution of print campaigns. This involves the creation, management, execution and delivery of all marketing/operational print requirements, online and offline.

The PSM is a strong Project Manager, someone who can:

3 - 5 Years of Experience

Deliver campaigns on time and with high creative standards

Has deep understanding, knowledge and experience with the USPS and postal regulations

Has experience supporting clients to structure multi-variate testing strategies

Work in a fast-paced, ambiguous environment

Understand the components of a print marketing campaign and execute flawlessly

Develops a good understanding of the client s business and industry sector

Build iron relationships with clients and manage their perceptions and expectations

Own and resolve customer concerns

Demonstrate an understanding of direct marketing and the technological direction of the industry and how these advances will benefit the client

Identify business opportunities in line with the business plan

Can you*

Consistently deliver quality outputs in an exciting and dynamic environment with an ability to work to tight deadlines*

Do you have*

The ability to define projects and execute within timelines and with multiple stakeholders*

Key Responsibilities - Key Driver: To ensure campaigns launch on time and on budget.

Production of detailed specifications for print production process.

Delivering on time, to specification, to a high quality and to contractual targets

Developing iron relationships with clients

Providing technical input and advice on projects as required to achieve high quality

Attend press checks as needed

Consistently communicate with manager regarding project status and challenges

Management of team matrices and day to day work in progress docs.

Monitoring high standards and working with agency contacts on new methods and procedures.

Ensuring and developing best practice principles in conjunction with wider team.

Develops a good understanding of the client s business and industry sector

Works to achieve target savings

Executes campaigns within set budget

Core Competencies/Personality Profile

-Client focus

-Naturally builds and maintains rapport with key stakeholders. Understands the business environment, organization and provides a prompt and efficient service to ensure that client needs are met.

-Planning and organizing

-Plans and schedules tasks to ensure the best use of time and resources. Takes a logical and systematic approach to work.

-Quality and operational excellence

-Demonstrates a commitment to quality and operational excellence. Identifies opportunities for continuous improvement. Ensures processes are adhered to.

-Change orientation

-Positively embraces change, accepts new approaches and maintains own effectiveness in situations of uncertainty. Takes a flexible approach to work and encourages others to do so.

-Personal and team development

-Takes responsibility for own development, seeking out and acting upon feedback on own performance. Works collaboratively with others in pursuit of team goals. Shares information and ideas with others.

Professional/technical skills

-Demonstrates the relevant technical/professional skills related to the role. Makes decisions and solves problems based on sound technical knowledge.

Equal Employment Opportunity Employer: HH Global is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender, gender identity and gender expression, or any other characteristic protected by law