Guest Relations Specialist 7/6/2018
Dine Brands Global
Kansas City, MO
JOB DESCRIPTIONAPPLY Requisition Number
Guest Relations Specialist
The Guest Relations Specialist is responsible for providing outstanding customer service to guests of Applebee's and IHOP, as well its franchisees, restaurant operators and colleagues. This individual will provide genuine empathy to frustrated guests while maintaining a high level of quality in the logging of issues in the database.
The Guest Relations Specialist will also be responsible for answering phone calls, responding to e-mails, writing letters and generating process improvements. Do You Have What It Takes*
Our ideal candidate will have a proven track record in: 1. Solid verbal & written communication. 2. Ability to talk and type simultaneously without negatively impacting conversation or data-entry capturing the essence of reason for guest contact. 3. Strong customer service & interpersonal skills. 4. Promote & maintain a positive image of Applebee's and IHOP with internal & external customers. 5. Take responsibility for resolving guest issues whenever possible and/or whenever process dictates. 6. Communicate with appropriate internal resources to resolve guest needs. 7. ePowerCenter experience desired
Required Education, Training & Certification:
College degree * Ability to type 35 words per minute with 95% accuracy * Working knowledge of computers Required Experience in Similar Role or Function: * Customer service role in restaurant, retail or office capacity Desired Industry Experience: * One year experience working in a restaurant
Real Life - Benefits For You
Along with an inclusive environment and great advancement opportunities, we offer a banquet of benefits that will protect your health, ensure your future and provide the tools you need to succeed at work and in life.
* Competitive Pay
* Medical, Dental, Vision and Life Insurance for you and your family
* Disability Coverage
* Coverage for Domestic Partner
* Flexible Dependent and Health Spending Accounts
* 401(k) Savings Plan with company matching contributions
* Paid Time Off - vacation, sick and personal days
* Employee Assistance Program - for help with life's challenges and planning for your future
Founded in 2007, Dine Brands Global, Inc. (formerly DineEquity) brings together two of the world s largest and most beloved full-service restaurant brands - Applebee's (established in 1980) and IHOP (founded in 1958). With over 100 years of hospitality experience and expertise throughout 18 countries around the world, Dine Brands supports more than 3,700 Applebee's and IHOP restaurants and a 100% franchised system of nearly 400 franchisees, making it one of the largest full-service restaurant companies in the world.
Who are we*
We celebrate success as we passionately nurture (and grow) the world s most beloved restaurant brands. We are innovators that embrace new ideas & creativity. We value commitment and take personal accountability for our actions. We value openness, authenticity, and foster a collaborative, creative environment that believes we will go farther, together.
EQUAL EMPLOYMENT OPPORTUNITY
DineEquity strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. DineEquity reserves the right to add, modify, or rescind the duties, responsibilities, or qualifications of job positions at any time. This job description does not constitute a contract of employment and does not change the at-will employment relationship existing between DineEquity and its employees.
DineEquity recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. DineEquity may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
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