Senior Analyst, Mortgage Servicing Systems

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POST DATE 7/11/2018
END DATE 8/17/2018

PHH Corporation Mount Laurel, NJ

Location
Mount Laurel, NJ
AJE Ref #
582292909
Job Classification
Full Time
Job Type
Regular
Company Ref #
18-0080
Experience
Mid-Career (2 - 15 years)
Education
High School Diploma or GED

JOB DESCRIPTION

Description

POSITION SUMMARY:

Responsible for and support of a diversified array of functions including the development and production of functional user reports, special projects, process improvement initiatives and the development of visual basic scripts.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

* Responsible for analyzing requirements, developing and producing functional user reports on a routine and as need basis using various query building and report writing software to streamline processes and to ensure compliance with PHH procedures and investor guidelines

* Collects, analyzes and interprets data relative to Servicing systems and makes recommendations and assists with the implementation of data integrity reports and key performance reports

* Lead complex analysis and reporting projects and function as a core member of the project team

* Become a SME on company data repository; understanding source, table structures, values, key calculations to ensure accuracy and consistency in reporting solutions

* Performs workflow analysis to improve efficiency, productivity and cost savings and then makes recommendations for improvement and assists in the implementation of new procedures

* Gathers and documents procedure requirements from functional user groups and then develops and maintains Visual Basic code to automate redundant processes

* Develops Access databases to support business initiatives

* Develops and periodically reviews written procedures to ensure they are updated and integrity is maintained. Refresh files as needed

* Takes ownership for special projects assigned and reports current status to supervisor/manager on frequent basis

* Conducts research and analysis and then coordinates the implementation of each project and conducts follow-up to ensure successful implementation

* Provide leadership, guidance and direction to a team of analysts in the absences of supervision

* Develops and conducts training initiatives and provides support of various mortgage servicing software to other team players in Servicing

Requirements

EDUCATION / EXPERIENCE

To perform this job successfully, an individual must have the following education and/or experience:

* High school diploma or equivalent required

* Bachelors degree in Business or Information Systems discipline preferred

* Minimum of three (3) years experience with reporting and analytics required

* Experience in Mortgage Banking preferred

KNOWLEDGE, SKILLS, AND ABILITIES

* Strong verbal and written communication skills

* Analytical, with an ability to identify and resolve problems

* Well organized, paying close attention to detail

* Ability to manage multiple priorities in a timely manner

* Ability to meet the needs of internal and external customers by delivering high quality service

* Rapidly adapts to changing information, conditions and/or unexpected obstacles

* Strong interpersonal skills

* Operates effectively in a team environment as well as independently

TRAINING / LICENSING REQUIREMENTS

* Must pass PHH Corporation s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

CORE COMPETENCIES

* Behaves as a Leadership Role Model

* Builds Strong Working Relationships

* Drives and Delivers Exceptional Results

* Customer/External Focus

TECHNOLOGY SKILLS

* Intermediate to advanced skills with Access and query building software

* Proficient with Microsoft Office products (e.g. Word, Excel, Outlook, Powerpoint, etc.)

* Mortgage Servicing Package (MSP) experienced, preferred

* Intermediate to advanced skills with Visual Basic preferred.

PHYSICAL DEMANDS

* NA

OTHER REQUIREMENTS

* NA

TRAVEL / WORK SCHEDULE

* 8:30 5:00 M-F

* Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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