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VIP End-user Technical Support (NMMES) 7/19/2018

IMAGINE ONE TECHNOLOGY & MANAGEMENT, LTD. Washington, DC

Location
Washington, DC
AJE Ref #
582338860
Job Classification
Full Time
Job Type
Regular
Company Ref #
J3P2RL6QVKRQYCTNPMJ
Experience
Entry Level (0 - 2 years)
Education
Associates Degree

JOB DESCRIPTION

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JOB DESCRIPTION

Job Title: VIP End-user Technical Support

Job Code: 10972501

Job Location: Washington, DC
Washington Navy Yard


Imagine One is seeking a wide range of candidates, with all levels of experience, to serve as VIP End-user Technical Support for a large Navy support contract. Work will be performed at the Washington Navy Yard, Washington, DC.


Experience Requirements:

* Face-to-face VIP end-user technical support for desktop/laptop computers and mobile devices

* Familiar with Navy Marine Corps Intranet (NMCI) NGEN workstation environment and processes

* Providing IT customer technical support on Microsoft operating systems and network services.

* Able to configure Microsoft Office user settings

* Proficient in resolving Microsoft Office issues

* DOD and DON Information Assurance and Computer Network Defense policies and directives

* DISA Common Operating Environment

* NMCI Enterprise Tool (NET) to and Move, Add, Change (MAC) requests

* Liaison between end-users and NMCI support.

* Management of Navy Marine Corps Intranet (NMCI) assets, peripherals and user accounts

* Install/configure software included in the NMCI Core Build

* Install/configure software that is not included in the NMCI Core Build

* Track, diagnose, coordinate help desk support for and assist in resolution of NMCI user technical problems

* Mobile device configuration management

* Must be eligible for SECRET DoD Security Clearance

* DoD 8570 Certified: Security+ CE

* Strong problem solving, priority setting, and collaboration skills

* Ability to communicate and explain issues to other teams

* Good verbal and written communications skills

* Strong problem solving, priority setting, and collaboration skills

* Ability to communicate and explain issues to other teams

* Good verbal and written communications skills



Educational Requirements:

* Associate Degree (AS/AA) or Bachelor Degree (BS/BA) in a relevant field, or possessing Systems Administrator expertise gained through prior education/training/employment such as military occupational specialty or classification

* A computing environment certification such as Microsoft Certified Professional (MCP)

Security Requirements:

* Must be eligible for DoD SECRET Security Clearance

* DoD 8570 Certified: Security+ CE


Imagine One offers a full package of benefits and competitive salary, excellent group medical, vision and dental programs. 401K savings plan; $4K annual tuition reimbursement ($5K if pursuing Master s degree); employee training, development and education programs; profit sharing; advancement opportunities; and much more! Imagine One is an Employee Owned Company!

EEO/AA Employer. Protected Veterans and individuals with disabilities encouraged to apply.