Business Services Specialist I (After-Hours) 7/24/2018

Campbell Clinic Orthopedics Germantown, TN

Germantown, TN
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED


Tracking Code


Job Description

Provides positive customer interface, obtains and enters in computer all information needed for patients seen in the Clinic to ensure accurate billing.

* Create a patient friendly environment

* Greets visitors and patients to determine their needs and directs them accordingly

* Scan front and back of insurance card and drivers license

* Verify and update insurance information and demographics

* Checks insurance eligibility

* Determines and reviews financial responsibilities and insurance coverage through patients

* Collects copay, coinsurance or other balances owed on account

* Prints billing slip for physician to mark services performed

* Schedules follow-up appointments

* Cancels patient appointments that do not show with a cancel reason of no show

* Creates appointment reminders

* Enters charges same day of service

* Codes diagnosis

* Posts payments same day of receipt

* Reconciles payments daily

* Ensures that claims are in drop status at charge entry

* Works hold bucket for any claims that do not have drop status

* Maintains cash drawer for making change and balances it daily

* Verifies that all billing slips are marked and turned in at the end of day

* Print appropriate registration forms from medical record system for future appointments

* Obtains precertification for surgery, workers comp, physical therapy, MRI and DME

* Performs other related tasks as requested by the Business Services Coordinator, Business Office Manager, Clinic Manager, Administration or Physician to ensure the smooth operation of the Clinic.

Required Experience

High school graduate or equivalent

Previous customer service experience required. Experience in the operations of a physician's office is required

Equal Opportunity Employer/Veterans/Disabled

Job Location

Germantown, Tennessee, United States


Campbell Clinic is recognized as a national leader in sports medicine, pediatric orthopaedics, joint replacement, orthopaedic oncology, physical medicine and rehabilitation, and surgery of the hand, hip, foot, knee, shoulder and spine. We care for patients throughout their life, treating congenital issues as well as bone and joint problems affecting senior adults.

Our current team of specialists offers care at five outpatient clinics and two ambulatory surgery centers, as well as hospitals throughout the region.

Company Size:
501-1,000 Employees
Health Care
Social Media:
1400 S. Germantown Rd.
Germantown, TN 38138

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