Vice President of Solutions and Implementation 7/25/2018
Vernon Hills, IL
JOB DESCRIPTIONAPPLY Vice President of Solutions and Implementation
About HH Global
HH Global is the first-choice partner in outsourced marketing execution for leading brands. Applying proven processes, industry-leading technology, and the deep expertise of over 900 employees, we develop innovative solutions that drive down the cost of our clients printing, packaging, and creative production, while improving quality, sustainability, and speed to market.
About HH Global
The VP of Solutions will be an integral leader in our organization, ensuring that our onboarding program and integrations are best in class. Leading a team of Engagement Managers, this person will be responsible for understanding the needs of new and existing clients, defining technical and general business requirements and documenting the solutions. This role focuses on the pre-sales discovery, planning, solution design, and implementation phases for managed marketing services solutions. This is an exciting opportunity for a customer focused professional with strong presentation, technical and organizational skills that enjoys partnering within a cross functional team to provide solutions to support complex client problems.
Manage and scale team of Engagement Managers, responsible for solution and requirements scoping as supporting the transition process and work streams to on-board new customers or expand solutions within existing customers.
Significant client interaction at the senior leadership level; leading design sessions, executive-level interactions, cross-team collaboration, issue and risk mitigation, etc.
Work cross-functionally with key stakeholders to ensure smooth client onboarding and continued success from pre-sales through go-live and steady state operations.
Implement and maintain standard integrations simplify deployment and ensure continued upgrades to keep pace with innovation. Collaborate with internal stakeholders to ensure client expectations and project timelines are met.
Design and implement best practices for integrations, and support the strong partnerships necessary to maintain them over time
Collaborate with the product team to scope and deliver on system enhancements and changes to standard integrations.
Facilitate ongoing knowledge transfer of integration offering to internal client facing teams
8+ years of prior related and industry experience
Strong with process mapping & process improvement theories
Black or Green belt preferred
Bachelor s degree strongly preferred
Strong communication skills with the ability to lead client meetings, calls and other communications through all phases of the implementation.
A good understanding of commercial print buying and the ability to provide practical help to the Operations and business as usual teams where required
Previous experience in an implementation or project management role.
Team leadership/Management experience and dynamic leadership style across cultures and teams
Excellent attention to detail
Ability to follow process, where process does not exist creates process for others to follow
Ability to interpret, analyse and research problems, and make decisions on an appropriate course of action using own initiative.
Ability to multi-task efficiently under pressure
Excellent knowledge and experience of MS-Excel, Outlook, MS-Word, MS-PowerPoint, Visio, MS-Project and modern internet browsers.
Equal Employment Opportunity Employer: HH Global is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender, gender identity and gender expression, or any other characteristic protected by law