Representative, Sales Service - Inbound
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POST DATE 7/25/2018
END DATE 8/14/2018
JOB DESCRIPTIONWe are looking for people to people, sales professionals to join our team. Successful candidates must be able to thrive in an environment that is fast paced and constantly changing. You must be an individual who is driven to maximize residential inbound sales inquiries into sales by demonstrating a good understanding of our services, evaluating customer needs and recommending the appropriate products, services and upgrades to ensure growth and retention of our customer base.
Provide customers with product and service information
Build and maintain rapport with customers
Be positive, confident, reliable, friendly and engaged during all calls
Identify customer needs and resolve problems to inquiries regarding billing, sales and basic technical support
Provide product sales opportunities and promotions
Capture data, enter clearly and accurately
Recognize, document and alert the supervisor of trends in customer calls
Use customer service skills to appropriately satisfy and retain customers
Utilize tools to check service availability; improve the rate of successful installation
Set appropriate expectations regarding installation and service; reschedule installation appointments as needed
Escalate calls as needed
Perform initial and periodic follow-up with customers to ensure satisfaction
Other duties as assigned
Call center experience preferred
Must possess exemplary verbal, written and interpersonal communication skills, strong negotiation skills and a track record of telecommunication products is a plus
Outstanding telephone and customer service etiquette Strong negotiation skills
Ability to work independently and be self-motivated
Strong computer skills; proficiency with Microsoft Office
Ability to navigate through several applications simultaneously
Suite, Google Earth and Web browser software a plus
Keyboard and/or typing skills 30 wpm minimum
Available to work Nights, Weekends, and Holidays.
Electronic Application Procedures: Rise Broadband only considers applicants that complete our electronic application through our career center. If, because of a disability, you need special services or facilities in order to apply for this opening, please call the Human Resources Office 3 0 3 7 0 5 6 5 2 2.Diversity creates a healthier atmosphere and Rise Broadband is an Equal Opportunity/Affirmative? Action employer. We are firmly committed to non-discrimination and affirmative action and it is the policy of the Rise Broadband to strive to afford equal opportunity to qualified individuals, regardless of their race, color, religion, sex, age, marital status, sexual orientation, gender identity, genetic information, national origin, veteran status, disability or any other legally protected characteristic.We are a drug free workplace and all employees must be authorized to work in the US. All offers of employment will be contingent on the successful completion of a drug test, reference and criminal background investigation. Some positions will also require a motor vehicle record check