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IA Dispatcher 7/28/2018

Mood Media Fort Mill, SC

Company
Mood Media
Location
Fort Mill, SC
AJE Ref #
582391106
Job Classification
Full Time
Job Type
Regular
Company Ref #
5000391498906
Experience
Entry Level (0 - 2 years)
Education
High School Diploma or GED

JOB DESCRIPTION

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SUMMARY
The IA Dispatcher is responsible for calling clients and setting up events for the service and maintenance of Mood Media provided services. They will take incoming requests from unresolved Client Satisfaction related issues and schedule Technicians to resolve the customer's issue on site. They will QA requests and ensure proper troubleshooting has been completed before scheduling a technician. Dispatchers are responsible for specific Technicians' activities within their assigned market, coordinating service calls and scheduling them for those specific Technicians. Must be very detail oriented and able to understand and solve problems in a timely manner. A friendly and pleasant manner is necessary

ESSENTIAL JOB FUNCTIONS
* Coordinate timely service or removal requests ensuring client specific SLAs are met.
* Receive and input service orders into Oracle and document all on-going communication including job completion in scheduling tool according to departmental standards.
* Ensure that service order billing is completed in a timely manner and correctly billed to the customer.
* Takes a proactive approach to anticipating and preventing scheduling conflicts. Troubleshoots client service issues when able.
* Provide function support on a daily basis and ongoing support on various projects for the department.
* Participates in phone queue answering and cooperates with other team members to ensure service standards are met as needed.
* Performs other related duties as assigned.


ESSENTIAL JOB FUNCTIONS
* High School education or GED
* 1-3 years experience in Customer Service.

Mood Media is an Equal Opportunity Employer M/F/Disability/Veteran
Visit us online at www.moodmedia.com

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled