Account Manager 7/31/2018
Press Ganey Associates, lnc.
Lake Mary, FL
JOB DESCRIPTIONAPPLY About Press Ganey:
Press Ganey provides both ongoing advisory services and consulting in all phases of performance improvement. Our patient experience advisors are uniquely trained and skilled to identify areas of opportunity and help clients implement targeted improvement plans. Our consultants, whose health care experience is a true differentiator, work in partnership with organizations to identify and implement best practices across their operations.
Simply put, we are vested in our clients success, and dedicated to helping them understand and improve every dimension of the patient experience.
Press Ganey currently has an exciting opportunity for an Account Manager in our Lake Mary, FL office.
The Account Manager is responsible for client set-up, ongoing account maintenance, and day to day service inquiries. They build relationships with client contacts to insure that needs are being met. They also work collaboratively with external and internal teams to problem solve.
This role resides within the Client Experience Department. Account Managers exist on region based teams. The Account Manager is also part of an account team consisting of a Regional Director and a Patient Experience Advisor. The Account Manager reports to a Regional Service Manager.
Duties & Responsibilities:
* Build and maintain relationships with client contacts
* Facilitate a collaborative team environment for both internal and external clients
* Problem solve internal and external client issues
* Provide ongoing support for new and existing products
* Excellent written and verbal communication skills.
* Strong organizational skills and attention to detail.
* Ability to multi-task, prioritize, and manage time effectively.
* Proficiency with Microsoft Office (Word, Excel, Outlook, etc.)
* Ability to work in a team environment.
* Project management experience is a plus.
* Bachelor s degree
All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position.
For more information about Press Ganey, visit our web site at pressganey.com.
Press Ganey Associates, Inc. is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.
Pay Transparency Non-Discrimination Notice Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.