Lead IT Support Specialist 5/6/2020
BlueWater Federal Solutions Inc.
JOB DESCRIPTIONAPPLY OVERVIEW
BlueWater Federal is looking for a Lead IT Support Specialist to support the Naval Supply Systems Command (NAVSUP) Ordnance Information System (OIS) Sustainment & Maintenance program in Mechanicsburg, PA. You will be responsible for functional team leadership and oversight for the Customer Support Center (CSC).
* Ensure all help calls are recorded in the designated ticket tracking system for future recall and analysis.
* Assist all OIS Customers is gaining and maintaining their OIS access.
* Complete the access process and notify the Customer and their Supervisor once access has been granted.
* Follow up with the user if there are any issues with the access and correcting any errors.
* Provide daily metrics to the CSC Team Lead.
* Bachelor s degree
* 9+ years of IT support experience
* Must have an Active Secret Clearance
* Must have a Network+ CE, A+ CE, CCNA or SSCP certification.
* Knowledge of Naval Ordnance Information Systems is preferred.
BlueWater Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.