Manager - PCC Float Team

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POST DATE 9/12/2019
END DATE 1/23/2020

University of California - Los Angeles Medical Centers Los Angeles, CA

Los Angeles, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
Min Salary
Max Salary
Salary Unit
per month



Directlynresponsible for managing and scheduling the Patient CommunicationnCenter (PCC) Float Pool Team. In addition, this position works directly with PCC leadership to allocate available resources in order to maintain customer servicenstandards and efficient operations in order to meet dailynorganizational performance goals.Qualifications

Demonstrated skills in the following categories:

Strong Verbal and written communication
Decision-making/Problem resolution
Customer Service
Patient relationship management approaches
Healthcare management and operations
Public presentation
Team Work
Organization and time management
Ability to multi-task and meet deadlines

Knowledge and abilities in the following areas:

Leadership/Staff Development, including coaching, counseling, and training
Call center operations
Computer, to include call center industry related software
Excellent written and oral communication skills
Excellent computer skills relevant to Microsoft Office Suites (i.e. Word, Excel, Outlook)
Ability to use independent judgment with internal staffing requirements and make real time staffing changes.
Ability to operate under minimal supervision and work in fast-paced environments.
General knowledge of medical office services, procedures and terminology.
Ability to work all PCC shifts, including weekends and evenings required and available to receive before & after hour calls regarding staffing changes/needs
Must have valid drivers license, reliablentransportation, and the ability to travel to and from all PCC site locationsn& throughout UCLA campuses.

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.