Merchandising Marketing & Data Coordinator
This job is no longer active.
View similar jobs.
POST DATE 9/2/2020
END DATE 9/26/2020
JOB DESCRIPTIONJob Description :
The Merchandising Marketing and Data Coordinator collaborates with the Product Management and Marketing teams as well as Sales to ensure that the correct product, marketing content, and sales support information is merchandised and depicted appropriately on the CCM customer facing websites. In this role, the Merchandising Marketing & Data Coordinator is responsible for importing and maintaining a list of active everyday and seasonal products into the tools used to merchandise these websites. This position will also be the primary point of contact for CCM Reps or other Sales personnel who have website and/or product related questions that customers with access to these websites may have. This role will also work closely with leadership from the CCM team, Customer Experience Center and Learning & Engagement team to provide data analysis, reporting and recommendations for actions taken as a result of the analysis.
ESSENTIAL DUTIES & RESPONSIBILITIES:
1) Website merchandising and content management
Import new products into the Business Control Center (BCC) on an on-going cadence to ensure all new products are listed for all everyday cards and creative products
Import new seasonal card products according to the seasonal selling window, and remove products once the selling window has closed
Responsible for managing the websites home page, navigational menus, product detail page information (e.g., product images, titles and descriptions, product specifications, and in-stock metrics), FAQs, my account information, homepage banners, seasonal messaging, order windows, landing pages for corporate initiatives and product features, and personalized site experiences based on customer segments
Improve the product data including titles, descriptions, images, etc to improve the overall presentation of the website
Merchandise the website in accordance to seasonal selling windows, and prohibit the sale of seasonal products from occurring outside the established ordering time frames
Communicate relevant catalog changes, order windows, and other pertinent information with customers via merchandising billboards using Experience Manager
Maintain the health of the website via Experience Manager
Add new capabilities/functionality to the website as enhancements to the Oracle eCommerce platform are delivered
2) Serve as primary point of contact with Sales organization and/or customers
Periodically review feedback from customers provided by the CCM leadership and/or Sales personnel to make site improvements that improve the usability of the site
Communicate with the CCM leadership and/or Sales personnel any updates being made to the website so that the appropriate communications with customers can occur
Ensure that the experience and appropriate product catalog is presented to new customers by auditing the segmentation logic that is defined when a new customer is set up in the database
3) Serve as Data Analyst and Reporting Leader for Customer Engagement organization
Drive the effective implementation and investigation of sales data, performance metrics and service data to improve success and efficiency, while incorporating the most current methodology and equations to measure success
Owns data management policy, procedures and compliation for NICE, Cisco, Service Now and other sources of data related to the Customer Engagement organization
Partnering with leadership team members to provide analysis of metrics that correlate to overall department performance and provide feedback on improvement areas
Manages the process for adding, approving and developing content across all knowledge management tools utlized by the Customer Experience Center, CCM and Learning & Engagement organizations
Develop roadmap strategies to apply learnings from analysis to improve efficiences and make suggestions to support the organizations growth and expansion of responsibilities.
The requirements listed below are representative of the education, experiences, knowledge, skills, and abilities need for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Required Length & Type of Experience:
1-2 years of e-commerce, retail, and/or online industry experience
Knowledge, Skills & Abilities:
Ability to collaborate cross-functionally
Understanding of basic online merchandising best practices
Ability to operate independently
Ability and passion for solving problems
Ability and stamina to manage a lot of detail / ensure accuracy of information that will be published online
Proficient in Microsoft Office including Outlook, Excel, Word, PowerPoint and SharePoint and an aptitude to learn new systems and tools quickly.
This company is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status. We desire to place a priority on referrals of protected veterans. EOE M/F/disability/vet VEVRAA Federal Contractor