ngERP/O2C Change Management & Communication 8/19/2020
JOB DESCRIPTIONAPPLY About Nokia
At Nokia we create the technology to connect the world. Developing and delivering the industry's only end-to-end portfolio of network equipment, software, services and licensing that is available globally. Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies. Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity. A truly global company, we are 160 nationalities working in more than 100 countries.
About Information Technologies
At Nokia IT, we envision to materially improve Nokia s business performance and enhance the ways in which our customers and employees engage and collaborate. We have the ambition to deliver an extraordinary customer/user experience and strong financial and operating performance to Nokia shareholders. To reach this ambition, we are transforming into a modern, product-oriented technology organization that executes with urgency, precision and an extreme customer service focus.
The Digitization Office within the IT organization is prioritizing and driving projects to improve the efficiency of Nokia's end-to-end processes. A key success factor in making these projects successful, and realizing the target efficiency improvements, is effective change management and communication.
As the Order-To-Cash (O2C) and Next Generation ERP (ngERP) Change Management and Communication Lead you will be key to the success of our projects by defining and driving the change management activities before, during and after the project delivery. You will work with the global units and their communication and transformation resources to define and deliver the unit specific change and communication needs, embedded within an overall O2C Digitization Program communication framework.
Job Responsibilities & Competencies
Lead the change impact analysis with the project stakeholders, and define the required change management activities with the units involved in each project.
Responsible for change management action planning and coordinating of the implementation, ensuring stakeholder satisfaction and user adoption measures are reached.
Coordinate the change management and communication activities within each unit across the global project scope
Ensure the development of the needed training and communication materials, and coordinate their delivery
Develop the top level messaging for the projects within the Digitization Program scope, enabling effective communication around the objectives of each of the projects
Bachelor s degree in change management, communication, Journalism, English, Communications, Business, education or related discipline
Minimum 3 to 5-year combined experience in change management and communication roles
Experience working in global project teams driving business process changes
Experience working as communication and/or change management lead for IT projects
Strong communication, project management and analytical skills
Understanding of Business Process modeling
Excellent English writing skills with capability to translate complex information into business impact
Ability to communicate crisply and clearly, at appropriate levels
Able to work effectively in a rapidly changing virtual environment across time zones
Collaborative work style with a bias for action
Able to influence others to support decisions
Strong results orientation and business driven mentality
Good interpersonal skills to work as part of a team
Proficient in English
Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people s lives and help to overcome some of the world s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.