Nurse Manager, Ambulatory/ 40 Hours / Day Shift / MGH Medical Walk In Unit

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POST DATE 12/18/2018
END DATE 2/7/2019

Massachusetts General Hospital(MGH) Boston, MA

Boston, MA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
Bachelors Degree


The Nurse Manager working in DGIM/Primary Care Nursing is a Registered Nurse with the oversight and management of daily clinical operations for MWIU. The nurse manager is responsible for assuring competent, compassionate, individualized, patient care for patients and families provided by the staff, including but not limited to medical assistants, licensed practical nurses, registered nurses, and nurse practitioners and other allied health staff he/she manages. He/she is accountable for patient safety and quality of care.

In this role, the nurse manager collaborates with administrative and clinical leadership in the practice to ensure that team-based care is coordinated, comprehensive, and that care transitions are seamless. As part of the unit triad leadership team, he/she is jointly responsible for operational, fiscal, quality and safety, efficiency and effectiveness of the unit.

The nurse manager reports in a solid line fashion to the MWIU Medical Director and in a dotted-line reporting structure to the Primary Care Director of Nursing, including but not limited to consultation and implementation of DGIM/PC/ MWIU initiatives. She/he acts as a liaison and actively participates in Primary Care Nurse Leader Council.

In a collaborative process, the nurse manager receives mentorship, feedback and yearly assessment both clinically and administratively, in her/his leadership role from the MWIU Medical Director and the Primary Care Director of Nursing.

Principal Duties and Responsibilities:

1. Management and evaluation of clinical services and operations, including but not limited to nursing functions (i.e. triage, infection control, and patient education) and workforce management

Design, evaluate and monitor practice works to ensure service excellence, operational efficiency, and maximization of the function of all role groups in his/her managerial scope.

Coordinates scheduling and work systems that support adequate coverage and the smooth flow of daily clinical operations.

Secures resources for staff.

Ensures support and resources for regular huddling activities.

Trains and supervises staff and monitor Point of Care testing and specimen collection activities.

Manages resources within a unit budget. Oversees clinical supply inventory management system. Oversees the delivery of facility administered medications.

Interviews, recruits and hires direct reports. Participates in the interviewing and hiring decisions for other practice staff in collaboration with triad leadership peers. Conducts annual performance evaluations for direct reports and as appropriate constructively and materially contributes to performance evaluations for other workforce in collaboration with triad leadership peers. Implements corrective action as needed in consultation with unit triad leadership peers and HR as indicated. Conducts clinical competency testing as needed.

Investigates, evaluates and manages MGH Safety Reports as designed by unit in collaboration with triad leadership peers.

2. Assures staffing which provides competent, compassionate patient-and-family-centered evidence based nursing care utilizing the nursing process and interdisciplinary teamwork, and collaboration.

Utilizing their assessment, critical reasoning and clinical judgment, the nurse manager expedites the delivery and/or delegation of appropriate care and treatment to the patient.

Regularly reviews staff clinical documentation to ensure quality and timeliness of completion.

Actively empowers staff to manage their professional lives, address conflict and participate in the work environment.

Demonstrates and mentors behaviors of respect and support for patient and family cultural beliefs and values, individual needs, health goals and treatment preferences.

3. Collaborates with all members of the health care team to ensure coordination of care.

Reviews and follow up with members of the health care team, to ensure that patients have received the necessary care.

In collaboration with the health care team, design a system for the coordination of care.

Design and implement a system of communication with members of the health care team, including but not limited to in-patient and/or in the community to ensure continuity in care transitions.

Actively engaged in creating a healthy, safe, respectful work environment.

4. Provides leadership in the practice along with his/her triad leadership peers to ensure safe, efficient and cost-effective care.

Maximize the role of all staff, including mentoring staff to ensure success, effectiveness and efficiencies, and ensuring that staff roles and expectations encourage top-of-license practice for all roles.

Regularly reviews, designs & proposes, implements and evaluates unit and broader hospital practice clinical protocols and guidelines, including but not limited to unit and staff performance, quality and operational measures in collaboration with triad leadership peers.

Actively evaluates cultural sensitivity and manages issues related to inclusivity within staff, the unit and/or with patients.

Identifies opportunities, and solutions, to ensure a safe, efficient and cost-effective practice environment.

Demonstrates and maintains compliance with regulatory requirements.

Participates in quality and safety initiatives.

Participates in operational, capital and other hospital (e.g. shared staffing, models and pharmacy) budget development process, including but not limited to current status in relation to goals/variances, productivity measures, expense reductions, and efficiencies.

Generates innovative ideas to improve care delivery and work flow in the practice environment. Participates and/or leads committees to improve practice performance.

Precepts and mentors new members of the clinical team and emerging leaders.

Holds regular staff meetings.

Leads, spreads and sustains regular performance improvement activities.

Oversees practice registry activities related to population health efforts.

Annually discusses career development opportunities with clinical staff.

Implements and evaluates nursing activities as part of Magnet designation.

Develops and implements coverage and a succession plan.

5. Professional Development

Maintains and updates clinical knowledge and skills based on current nursing and nursing management practice.

Adheres to departmental requirements for required training.

Identifies specific learning needs and goals and collaborates with unit leadership in developing a plan to meet them.

Identifies and facilitates learning opportunities for her/him and staff.

Participate in committees to develop new skills.

Regularly participates in leadership development activities.


Partners HealthCare is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.