Part-time Customer Service Representative

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POST DATE 10/3/2019
END DATE 10/30/2019

Lionel Henderson & Co., Inc. Hyattsville, MD

Hyattsville, MD
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED


Lionel Henderson & Co., Inc. is looking to hire Part-time Customer Service Representatives to respond to all incoming telephone inquiries; and provide the appropriate referral regarding NFIP/FEMA policy rules and regulations.

Essential Functions:

Answer incoming calls on the first ring and respond to telephone inquiries and requests from insured, agents, lenders, and government personnel.
Responds to general written inquiries via email.
Explains policy coverage and regulations, resolves general processing problems, verifies policy status, explains procedures, and quotes rates.
Exercise appropriate use of supporting resources and referral information for call routing.
Working knowledge of the NFIP services application, FEMA/NFIP website, Microsoft Outlook, and Microsoft Office applications.
Document via log notes all incoming and outgoing telephone inquiries into the NFIP services database.
Adhere to response procedures/processes to address policyholders, agents, and lenders inquiries.
Adhere to Torrents/LHC policies and procedures.
Maintain productivity levels in conjunction with call volume and correspondence.
Performs administrative/clerical duties as assigned; i.e., filing, document distribution, copying, mail processing.
Other duties as assigned.

Knowledge of:

Commonly used accounting concepts, practices and procedures
Basic arithmetic
General office practices and procedures
Fluent in the English language, some locations require bi-lingual, Spanish
Correct English grammar, spelling and punctuation
Microsoft Office Programs such as Word, Excel, Lotus Notes, Access, and PowerPoint

Work experience requirements:

Two or more years of customer service experience preferred
Type 35 -- 40 wpm
Ability to work other shifts and/or weekend hours as required.
Excellent oral/written communication skills.
One year or more of insurance servicing in a call center environment preferred
One year of NFIP experience preferred

Education / Experience:

High School Diploma or GED; two years at an accredited college preferable.

Working Conditions:

Working conditions are normal for an office environment. Office hours are M-F from 10am-8pm. Candidates must be able to work 20-25 hours per week. Weekends and Holidays may be required according to business demands.

Interested persons should use the link below to apply:

Lionel Henderson & Co., Inc. is an Equal Opportunity & Affirmative Action Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.EOE/Minorities/Females/Vet/Disabled..