Patient Service Representative - Century City
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POST DATE 12/4/2019
END DATE 1/28/2020
University of California - Los Angeles Medical Centers
Century City, CA
Reporting directly to the Manager, providing direct supportnto the physicians and patients for assigned primary and/or specialty carenphysicians. Major duties include but are not limited to: acting as a liaisonnfor the patients and physicians in the practice, assisting patients innaccessing service within the health system, facilitating communication withnreferring physicians, referring patients to appropriate resources and providingnfollow-up through telephone and EPIC/CareConnect.Qualifications
Knowledgen of specific specialty practice and workflows. Preferred
Skilln in setting priorities which accurately reflect the relative importance ofn job responsibilities. Required
Abilityn to establish and maintain productive working relationships with Faculty,n Staff, Administration, and patients from various social, cultural, andn economic backgrounds. Required
Abilityn to creatively integrate competing demands into a productive workingn environment. Required
Skill in verbaln communications to clearly convey complex problems in both formal andn informal situations. Required
Abilityn to interact diplomatically and sympathetically with a patient populationn in varying degrees of health. Required
Workingn knowledge of patient related policies and procedures as well as a thoroughn understanding of the University system and its services and programs.n Preferred
Knowledgen of hospital computer system, personal computer systems, and the variousn software products to perform administrative work. Preferred
Familiarityn and knowledge of authorization process and managed care programs.n Preferred
UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.