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Pre Registration Associate

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POST DATE 12/10/2019
END DATE 12/24/2019

Methodist Houston, TX

Houston, TX
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED


Job Summary

The Pre-Registration Associate is responsible for pre-registration and pre-service collections tasks, from the various entry points of the Health Center, for all ancillary, diagnostic and surgical services, and for confirming and inputting pertinent demographic and insurance information in the Hospital Information System (HIS). The Pre-Registration Associate will employ effective communication skills in all interactions and promote and adhere to excellent customer service standards. Competency requirements for computer entry and insurance procedures will be maintained.

Neonate to Mature Adult

System and department specific ICARE values

INTEGRITY: We are honest and ethical in all we say and do.
COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
ACCOUNTABILITY: We hold ourselves accountable for all our actions.
RESPECT: We treat every individual as a person of worth, dignity, and value.
EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

Duties and Responsibilities are cross-referenced to the hospital s Pillars of Excellence and will be transferred to the Performance Evaluation

People 20%
1.Contributes to departmental and hospital patient satisfaction.
2.Communicates openly in a non-judgmental and professional demeanor during all interactions with customers and co-workers.

Service 20%
1.If applicable, extends payment plans after receipt of the minimum, required payment.
2.Makes and appropriately documents the required number of attempts, according to policy, to contact the patient prior to the date of service to complete pre-registration tasks and collect patient liabilities.
3.Obtains/confirms any remaining Minimum Data Set (MDS) elements with the patient or patient guardian.
4.When applicable, completes Medicare Secondary Payer Questionnaire (MSPQ) prior to service.

Quality/Safety 20%
1.Ensures documentation standards are followed and account notations are made in the appropriate system(s) timely and accurately.
2.Completes high-quality work while adhering to productivity standards.
3.Complies with applicable laws, regulation, guidelines and standards regarding safety and infection control issues.
4.Reports accidents promptly and corrects minor safety hazards.
5.Follows all safety rules while on the job

Finance 20%
1.Communicates and attempts to collect patient liabilities prior to service.
2.Participates in departmental and hospital performance improvement plan.

Growth/Innovation 20%
1.Performs functions to complete action items utilizing available systems, as applicable.

This position description is not intended to be all inclusive, and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required. The Houston Methodist Hospital reserves the right to revise or change job duties and responsibilities as the need arises.

1.High School graduate or GED
2.College hours preferred

1.Minimum of 1 year healthcare experience in registering patients for hospital admissions, contacting insurance providers and verifying insurance
2.Collection experience preferred

Not applicable

1.HIS experience preferred
2.Microsoft Outlook preferred
3.Computer skills required
4.Ability to manage multiple tasks at one time
5.Ability to manage a fast-paced environment
5.Ability to manage multiple phone calls at one time
6.Proficient in English, written and verbal; excellent communication skills
Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor priority referral Protected Veterans requested.

Company Profile

Houston Methodist Willowbrook Hospital opened in December 2000 to serve the comprehensive health care needs of the growing community in Northwest Houston. The 312 bed hospital has 17 operating rooms, and more than 1,900 employees. Houston Methodist Willowbrook Hospital has been named a Magnet recognized health care facility by the American Nurses Credentialing Center s (ANCC) Magnet Recognition Program and was ranked No. 8 in the Houston metro area and No. 19 in Texas by U.S. News & World Report as a Best Hospital in 2016. Houston Methodist Willowbrook Hospital is Northwest Houston's regional leader in robotic minimally-invasive surgeries and specializes in cardiology and cardiovascular services, neurology, neurosurgery, orthopedics and sports medicine, and comprehensive cancer services. Houston Methodist Willowbrook Hospital has a Breast Care Center, Cancer Center, Imaging Center, Infusion Center, Sleep Center, Surgical Weight Loss Center and operates the largest Childbirth Center in the greater Northwest Houston area. APPLY.


At Houston Methodist, Leading Medicine is more than a description of what we do; it's who we are. We take our responsibility as Houston's premier health care system seriously, and with a national reputation for excellence in patient care, innovation and research, we hold ourselves and the careers we build to a higher standard. Our culture is diverse, dynamic and challenging. We believe in our I Care Values and conduct ourselves with Integrity, Compassion, Accountability, Respect for others and a commitment to Excellence. Discover the difference for yourself and join Houston Methodist.

Company Size:
5,001-10,000 Employees
Health Care
Social Media:
8100 Greenbriar
Houston, TX 77054

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