Principal Support Analyst, OPTI
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POST DATE 6/1/2019
END DATE 11/13/2019
JOB DESCRIPTIONMANHATTAN DESIGNS, BUILDS AND DELIVERS MARKET-LEADING SUPPLY CHAIN TECHNOLOGY SOLUTIONS FOR LEADING COMPANIES AROUND THE WORLD. WE HELP DRIVE THE COMMERCE REVOLUTION WITH UNMATCHED INSIGHT AND UNRIVALED TECHNOLOGY, CONNECTING FRONT-END REVENUE AND RELATIONSHIPS WITH BACK-END EXECUTION AND EFFICIENCY OPTIMIZED ON A COMMON TECHNOLOGY PLATFORM. THIS PLATFORM-BASED APPROACH IS ENABLING LEADING COMPANIES ACROSS THE GLOBE TO PUSH POSSIBLE BY GETTING CLOSER TO CUSTOMERS AND ACHIEVING REAL-WORLD RESULTS.
Manage projects to include coordination of all aspects of new customer modifications and roll out, from inception to installation. Oversee schedules and budgets to ensure quality products and timely services. Through project management, ensure support of complex internal and external resources with software configuration and functionality, including interaction with sales, systems engineering, product development, and other cross-functional teams. Prioritize issues and projects to include ensuring resolution of complex code issues for projects focused on the delivery of new and enhanced products for customers. Lead technical training on processes and software and assist with departmental documentation.
* Four-year bachelor s or foreign equivalent degree in computer science, engineering or related technical field
* 5 years of experience developing, supporting or implementing application software
* Requires up to 50% travel.
MANHATTAN ASSOCIATES IS AT THE FOREFRONT OF THE MOST INNOVATIVE SUPPLY CHAIN TECHNOLOGIES IN THE INDUSTRY. WE PRIDE OURSELVES ON PROMOTING A CULTURE THAT ENCOURAGES OPEN MINDS, FOSTERS SUPERIOR COMMUNICATION AND CREATES OPPORTUNITY FOR GROWTH. WE ARE PROUDLY AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, NATIONAL ORIGIN, DISABILITY, OR STATUS AS A VETERAN. IN THE UNITED STATES, MANHATTAN ASSOCIATES PARTICIPATES IN THE EMPLOYMENT ELIGIBILITY VERIFICATION PROGRAM (E-VERIFY) OPERATED BY THE DEPARTMENT OF HOMELAND SECURITY IN PARTNERSHIP WITH THE SOCIAL SECURITY ADMINISTRATION. PARTICIPATION IN THE E-VERIFY PROGRAM ALLOWS MANHATTAN ASSOCIATES TO CONFIRM THE EMPLOYMENT ELIGIBILITY OF ALL NEWLY HIRED EMPLOYEES AFTER THE EMPLOYMENT ELIGIBILITY VERIFICATION FORM (FORM I-9) HAS BEEN COMPLETED.