Program Manager, Consultant - Product Transformation

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POST DATE 11/14/2019
END DATE 1/16/2020

Blue Shield of CA Oakland, CA

Location
Oakland, CA
AJE Ref #
585377155
Job Classification
Full Time
Job Type
Regular
Company Ref #
19002J6
Experience
Entry Level (0 - 2 years)
Education
Bachelors Degree

JOB DESCRIPTION

Looking for a chance to do meaningful work that touches millions? Come join the hardest working, nonprofit health plan in California and help us shape the future of health care. Blue Shield of California is focused on transforming health care by making it more accessible, affordable and customer-centric. Being a mission-driven organization means we do much more than serve our 3.5 million members: we were the first health plan in the nation to limit our annual net income to 2 percent of revenue and return the difference to our customers and the community, and since 2005 we have contributed more than million to the Blue Shield of California Foundation to improve community health and end domestic violence. We also believe that a healthier California begins with our employees, so we provide them with resources to develop and maintain a healthy lifestyle through our award-winning wellness program, Wellvolution. We're hiring smart thinkers and doers who want to work for a leader and innovator in the challenging, ever-changing healthcare space. Come and help us make health care better for everyone.

The Consultant Program Manager for Product Transformation is responsible for strategic alignment, prioritization and integration across projects/programs to deliver transformational outcomes and achieve benefit commitments. Defines and documents project(s) scope, translates process and technology improvements into detailed business benefits (traditional projects, Transformation improvement events). Participates cross-functionally in transformation planning to support execution and delivery across the enterprise. Supports Product Transformation program, partners, and delivery Project Managers to ensure on time, on budget implementation. Manages program(s) from initiation to delivery, monitoring continuous improvement while ensuring an interdepartmental view of activities, dependencies, roles/responsibilities. Provides a rigorous monitoring of anticipated business and technology outcomes. Responsible for contributing towards executive reporting, assigning and tracking work assigned to cross-functional team members, and providing guidance and leadership.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

* Serve as a change agent across enterprise transformation programs and for internal stakeholders.

* Support delivery and execution of the Product Transformation strategy in close partnership with Business Process Management and Finance, performing as-is and to-be analysis including data interpretation, process mapping and forecasting of benefits.

* Support prioritization efforts and drive alignment with internal business partners for delivery and execution of transformation strategy and commitments.

* Deliver and execute on program management best practices, including, but not limited to reporting summaries, scorecards, cost/benefit tracking, resource tracking, risk tracking, deliverable tracking.

* Resolves issues escalated from cross-functional team, and/or escalates to Product Transformation Driver with recommended path forward.

* Leads cross-functional team through Business Process Management process steps, with careful consideration for people, process and technology.

* Guides business case development for specific technology and process improvements, including high level business requirements and the translation of uplift improvements to tangible benefits.

* Identify and recommend opportunities to implement quick hit changes (i.e. process) and strategies to accelerate transformation goals.

* Create and own needed project templates to secure funding and delivery prioritization. Ongoing tracking of deliverables to project commitments.

* Create and manage centralized reporting repository to manage delivery and execution of transformation goals and objectives.

* Partner with internal stakeholders to continuously enhance and/or modernize execution strategy and approach.

* Implement best practices and cultivate needed change in mindset, approach and execution.

SAMPLE KEY OUTCOMES:

* Delivery of integrated program management plan, benefits and strategy.

* Creating a well-integrated transformation roadmap to achieve commitments.

* Management of key deliverables, meeting material creation, meeting facilitation, etc.

* Populating and managing program required template(s) as required.

* Monitoring risk and dependencies across the transformation roadmap.

* Developing benefit tracking and traceability models in partnership with finance.

PROBLEM SOLVING/DECISION MAKING:

* Recommends and drives change in across transformation value stream(s).

* Uses design and system thinking to evaluate impact, dependencies and needs.

* Designs and implements on strategies to achieve transformation objectives.

The Consultant Program Manager for Product Transformation is responsible for strategic alignment, prioritization and integration across projects/programs to deliver transformational outcomes and achieve benefit commitments. Defines and documents project(s) scope, translates process and technology improvements into detailed business benefits (traditional projects, Transformation improvement events). Participates cross-functionally in transformation planning to support execution and delivery across the enterprise. Supports Product Transformation program, partners, and delivery Project Managers to ensure on time, on budget implementation. Manages program(s) from initiation to delivery, monitoring continuous improvement while ensuring an interdepartmental view of activities, dependencies, roles/responsibilities. Provides a rigorous monitoring of anticipated business and technology outcomes. Responsible for contributing towards executive reporting, assigning and tracking work assigned to cross-functional team members, and providing guidance and leadership.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

* Serve as a change agent across enterprise transformation programs and for internal stakeholders.

* Support delivery and execution of the Product Transformation strategy in close partnership with Business Process Management and Finance, performing as-is and to-be analysis including data interpretation, process mapping and forecasting of benefits.

* Support prioritization efforts and drive alignment with internal business partners for delivery and execution of transformation strategy and commitments.

* Deliver and execute on program management best practices, including, but not limited to reporting summaries, scorecards, cost/benefit tracking, resource tracking, risk tracking, deliverable tracking.

* Resolves issues escalated from cross-functional team, and/or escalates to Product Transformation Driver with recommended path forward.

* Leads cross-functional team through Business Process Management process steps, with careful consideration for people, process and technology.

* Guides business case development for specific technology and process improvements, including high level business requirements and the translation of uplift improvements to tangible benefits.

* Identify and recommend opportunities to implement quick hit changes (i.e. process) and strategies to accelerate transformation goals.

* Create and own needed project templates to secure funding and delivery prioritization.

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.