Public Safety Dispatcher Supervisor
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POST DATE 6/4/2020
END DATE 8/3/2020
JOB DESCRIPTIONUpdated: Jul 16, 2020
Location: UC Irvine Campus
Job Opening ID: 8289
Reports To: Director of Administration
Working Title: Public Safety Dispatcher Supervisor
Bargaining Unit: 99
Payroll Job Code: 005218
Job Location: UCI Campus - Irvine
Percent of Time: 100%
Work Schedule: 8-5, M-F, can vary
Employee Class: Career
Under the direction of the Director of Administration, or equivalent police department executive team member, provides direct supervision to dispatcher staff. Interfaces with appropriate supervisory personnel to ensure the quality of service provided by the Communications Center dispatchers and to resolve problems. Conduct training of dispatchers, as well as periodic and annual reviews. Provide reports to the Director on the performance of all dispatchers, and on all problems that occur which may require management involvement. Ensure proper maintenance, use, and operation of assigned equipment, material, and supplies including, but not limited to reviewing logs, tape recordings, databases, and by performing site inspections and audits as needed. Requirements include demonstrated skills in the principles of supervision, including the ability to train, supervise, discipline, and conduct evaluations; Ability to train department employees regarding use of all police radios, proper codes, language, and call signs and procedures used for various calls, (e.g. pursuits, medical aid, etc.); Ability to train department employees regarding all emergency and business lines of Communications; Ability to train department employees regarding the requirements and use of CJIS and CLETS computer interfaces, formats used and legal requirements for sending messages and making inquiries; Ability to train dispatchers in the usage of the Records Management System (RMS) and Computer Aided Dispatch (CAD), 9-1-1 operations, video, alarm monitoring, emergency notification systems, and how to summon assistance during emergency situations; Skill in mediating between contending parties or groups. Knowledge of university policies and regulations is desired.
Hourly: $28.56 - $49.10
Possess skills, knowledge and abilities required for the Public Safety Dispatcher Supervisor position.
Use sound common sense to successfully resolve problems related to the job requirements that are not specifically covered by established policies and/or procedures.
Demonstrated skills in the supervisory principles to train, organize, direct, supervise, control, discipline, and evaluate the Communications personnel.
Ability to plan and organize diverse work loads and to communicate effectively with other members of the Police Department and other University administrators.
Ability to speak on a one-to-one or small group basis for the purpose of making Communications presentations and/or to respond to inquiries and concerns regarding Communications policies.
Analytical ability to systematize clerical functions, compile information for reports, and to independently solve problems.
Ability to improve operational efficiency involving policies, procedures, methods, and systems by analyzing and appraising operations, methods, resource utilization, and administrative practices in order to enhance performance and clarify procedures.
Ability to meet scheduled shifts and duty deadlines consistently.
Ability to train new dispatchers in all aspects of the position and train station officers in the basic function of the position necessary to provide relief to on-duty dispatchers for meals and breaks.
Ability to train department employees regarding use of all police radios, proper codes, language, and call signs and procedures used for various calls, (e.g. pursuits, ambulance runs, etc.)
Ability to train department employees regarding all emergency and business lines of Communications.
Ability to train department employees regarding use of CLETS computer, formats used and legal requirement for sending messages.
Ability to work as a primary dispatcher, as needed.
Ability to work as a dispatcher trainer for new dispatchers, as needed.
Knowledge of Criminal Justice Information Systems (CJIS) rules and requirements for access to criminal justice information and databases.
Ability to train department employees in the use of the California 9-1-1 systems
Ability to train dispatchers in the use of Records Management Systems (RMS), Computer Aided Dispatch (CAD) and CJIS requirements for access to criminal justice information and databases used in a public safety environment that includes business and emergency situations.
Skill in mediating between individuals or groups who are in disagreement.
Skill in exchanging ideas, information, and opinions with others to formulate policies and/or programs, and/or arrive jointly at decisions, conclusions, or solutions.
Skill in organizing material, information, and people in a systematic manner.
Skill in motivating personnel and organizing work flow to accomplish established objectives. Ability to delegate project responsibilities and establishing procedures to optimize efficiency and minimize duplication of effort.
Knowledge of University policies and procedures.
Knowledge of campus and county radio systems.
Final candidate subject to background check. As a federal contractor, UC Irvine is required to use E-Verify to confirm the work status of individuals assigned to perform substantial work under certain federal contracts/subcontracts.
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500.
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