Real Time Reporting Specialist - Access Center 12/4/2019

MultiCare Health System Airway Heights, WA

Location
Airway Heights, WA
AJE Ref #
585674177
Job Classification
Full Time
Job Type
Regular
Company Ref #
75254
Experience
Mid-Career (2 - 15 years)

JOB DESCRIPTION

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POSITION SUMMARY:
The Real Time Reporting Specialist is a non-patient contact position that works closely with the Access Center and Inland NW Leadership teams daily. The Real Time Reporting Specialist is responsible for managing real-time advocate activity to ensure adherence to policies, procedures and schedules to maximize efficiency while achieving service goals. The Real Time Reporting Specialist creates detailed reports analyzing historical and projected performance statistics for the Puget Sound access center and inland northwest. The Real Time Reporting Specialist is responsible for recognizing and sharing insights, trends, and recommended improvements with the leadership and training teams. The Real Time Reporting Specialist must work independently using workforce management software (e.g., Calabrio) and other systems (e.g., Cisco, Avaya, Excel).

MINIMUM REQUIREMENTS:
Two years of call center, quality improvement activities or other related experience required.
Experience with automated information systems and computer software applications including data entry and retrieval
Experience in call center workforce management/forecasting preferred
Experience with Cisco phone systems and reporting tool preferred

EDUCATION/LICENSES/CERTIFICATIONS:
Two years of college or the equivalent related work experience

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MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V

MultiCare is a smoke-free, drug-free workplace. All employment offers are contingent upon acceptable pre-employment drug tests which include testing for the use of marijuana and nicotine. As part of our commitment to a healthy workplace, we require employees to obtain an annual flu immunization.

If you are a job applicant who requires reasonable accommodation in the job application process, please contact our Candidate Experience Team at candidateexperienceteam@multicare.org.