Registration Coordinator, FSC 11/5/2019
Seattle Children's Hospital
JOB DESCRIPTIONAPPLY OVERVIEW
The role of the Registration Coordinator is an essential part of the patient facing registration experience by providing support and ensuring each patient encounter is positive, professional and efficient. The primary function of this role is to create new registrations, check patients in for scheduled and walk-in clinical visits throughout the outpatient setting of the hospital. Registration Coordinator duties may also include: scheduling patient return visit appointments, coordinating care with other services, minimizing clinic access delays, triaging patient calls to appropriate resources, collecting and/or updating demographic and insurance information, collecting co-pays, identifying legal guardians, medical decision makers and maintaining standards for infection prevention, and establishing systems and resources to improve processes and efficiency of the patient experience.
- High School Diploma or equivalent.
- Minimum of one (1) year customer service and/or administrative support experience.
- For staff that work in schools, a fingerprint check is required at time of hire, using a Washington state criminal identification fingerprint card. The record check shall be through the Washington State Patrol Criminal Identification System and through the Federal Bureau of Investigation. Fingerprint checks must be within the previous two years.
- Bachelor s Degree.
- Minimum of three (3) years experience working in a health care setting or related field.
- Significant experience working with the general public in a health care/customer service environment.
- Familiarity with other cultures/bilingual skills.
OUR COMMITMENT TO DIVERSITY
Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The people who work at Seattle Children s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.
Seattle Children s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.