Representative-Technical Service II
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POST DATE 10/30/2019
END DATE 12/1/2019
JOB DESCRIPTIONThe Company
Markem-Imaje is a wholly owned subsidiary of the US-based Dover Corporation and is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, and print and apply label systems.
Markem-Imaje provides global reach to over 50,000 customers with 30 subsidiaries, 6 technology centers, several equipment repair centers and manufacturing plants with the most comprehensive marking and coding portfolio available in the marketplace.
Are you a self-motivated, confident, and passionate Technical Service Representative who understands and has experience with industrial automation and has a passion for delivering solutions?
In this role you'll be…. providing expert technical support to internal and external customers in a prompt, professional and accurate manner to ensure the highest level of customer satisfaction with all company products and services.
You'll have an opportunity to… contribute to an organization committed to and focused on improving product and process to increase customer experience.
Principal Activities / Duties / Responsibilities:
*Receives and responds to telephone inquiries from customers in need of technical support for all Markem-Imaje printer models.
*Develops and expands knowledge of specific customer applications for all company products to better respond to customer issues, problems, concerns and requests.
*Develops a detailed understanding of the technical specifications and environmental requirements at customer sites necessary for the optimal installation, operation and maintenance of the company's products
*Create, update and maintains service notifications to record interactions with customers.
*Documents all relevant details of the reported problem, diagnostic steps, and resolution to ensure accurate and detailed service history is maintained within SAP system.
Education and/or Experience Required:
*Associates degree from a technical college and customer management experience - preferred
*A minimum 3 years of experience in industrial technology required and customer management experience
Great package including Bonus, CAREER Growth and Great Benefits…
Top 5 skills for this job:
*Excellent technical skills (mechanical, electrical, computer, electronic, etc.)
*Excellent customer management skills.
*Computer Skills: Windows, Word, SAP a plus.
*Excellent verbal communication skills.
*Must be a team player.
*Domestic Travel Requirement 20%
*1st shift (10 AM - 7 PM) - must be willing to work all shift hours - If necessary.
*Must be willing to carry department cell phone for after-hours support.
Keene, NH offers employees a great range of activities close by, skiing, hiking, family environment with a buzzing downtown offering not only family entertainment but somewhere to kick back and enjoy that Friday or Saturday night out with friends.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law..