Salesforce Technical Architect, Services 8/21/2020
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Customer Success Group
The Technical Architect is responsible for successfully designing and managing the delivery of cloud based solutions and technologies. These technologies include--but are not necessarily limited to Salesforce.com products and APIs, Apex/Visualforce, Lightning, Amazon Web Services, Heroku, mobile development technologies, and integration/ETL technologies. It also requires that the Technical Architect maintain an ongoing comprehensive understanding of the cloud-computing ecosystem. Technical Architects typically will specialize in a salesforce platform (e.g. Force.com (Sales, Service, Community, IoT, Einstein Clouds), Marketing Cloud, Commerce Cloud) but ability to develop solutions cross-cloud is becoming more critical.
* Working closely with Delivery Managers, Functional Solution Architects and directly with clients to architect technology solutions to meet client needs.
* Designing transformational technical solutions and working directly with customers to meet their business requirements in accordance with industry best practices
* Leading and mentor the development team on the project.
* Enforcing sound development practices and ensure the quality delivery of enterprise solutions.
* Serving as a trusted advisor to the client.
* Working collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking
* Identifying and leading internal strategic initiatives to grow the consulting practice; serving as an active contributor to the overall knowledge base and expertise of the community.
PREFERRED QUALIFICATIONS AND SKILLS:
* BA/BS degree or foreign equivalent
* 8+ years experience in developing technology solutions.
* 5+ years experience in managing external client projects in positions of increasing responsibility in the delivery of business consulting and systems development.
* Specializes in gathering and analyzing information and designing comprehensive solutions that are flexible and adaptable the client's needs.
* Relevant salesforce platform development experience
* Relevant salesforce certifications
* Experience overseeing team members.
* Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
* Ability to work independently and be a self-starter.
* Cutting edge innovator who continually studies new technologies and functionality, and is involved in projects that push the capabilities of existing technologies.
* Travel to client site (average of 50%), but may be higher or lower based on the client engagement.
* PASSION: Passionate about Customer Success
* BEGINNERS MIND: Always learning; approaches each interaction with open mind; great listener and hands-on
* LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships
* COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
* STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message
* TEAM PLAYER: Proficient at collaboration and working with members of a team
* URGENCY: Ability to move fast and drive business value and results
* OHANA: Embodies Aloha culture; a team player that everyone enjoys working with and has a generous heart
* TRUST: Trusts the company s core values; shows integrity, transparency, and reliability
* ADAPTABLE: Excels in high levels of uncertainty and change
* COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community s knowledge and resource base
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