Salesforce Technical Consultant, Services
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POST DATE 8/21/2020
END DATE 10/21/2020
San Francisco, CA
JOB DESCRIPTIONTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Customer Success Group
The ideal Salesforce Technical Consultant is a demonstrated thought leader in technical aspects of customer and partner engagements that lead to the successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations leveraging middleware tools and platforms. Developers deliver technical solutions to meet the customer s business and technical requirements. Developers lead the evaluation of options and subsequent presentation and education of the customer/partner. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution.
* Help clients consistently meet/exceed goals and metrics
* Contribute to customer success through front and backend solution development and release management
* Deliver high client satisfaction (CSAT)
* Positive feedback from internal teams and leadership
* Continued professional growth and development
PREFERRED QUALIFICATIONS AND SKILLS:
* BA/BS degree or foreign equivalent
* Relevant Salesforce platform development experience
* Relevant Salesforce certifications
* Ability to work independently and be a self-starter.
* Specializes in gathering and analyzing information and designing comprehensive solutions that are flexible and adaptable the client's needs.
* Cutting edge innovator who continually studies new technologies and functionality, and is involved in projects that push the capabilities of existing technologies.
* Travel to client site (average of 50%), but may be higher or lower based on the client engagement.
* PASSION: Passionate about Customer Success
* BEGINNERS MIND: Always learning; approaches each interaction with open mind; great listener and hands-on
* LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships
* COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
* STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message
* TEAM PLAYER: Proficient at collaboration and working with members of a team
* URGENCY: Ability to move fast and drive business value and results
* OHANA: Embodies Aloha culture; a team player that everyone enjoys working with and has a generous heart
* TRUST: Trusts the company s core values; shows integrity, transparency, and reliability
* ADAPTABLE: Excels in high levels of uncertainty and change
* COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community s knowledge and resource base
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
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