Senior Analyst or Consultant, Advanced Analytics - Global Retails Markets Claims Capacity Optimizati

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POST DATE 1/22/2020
END DATE 1/29/2020

Liberty Mutual Insurance Boston, MA

Boston, MA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
Masters Degree


Do you have a passion for innovation? Do you love high impact problem solving? Do you thrive in dynamic and collaborative working environments? Liberty Mutual s Global Retail Market's Claims Capacity Optimization team is expanding and seeking top talent in the advanced analytics space! The GRM Claims Capacity Optimization team is looking for Operation Research engineers to design, test and implement optimized solutions for cross functional operations. In collaboration with data scientists and resource management experts, the capacity optimization engineers provide OR solutions to staffing, queueing and routing, assignment and segmentation strategies to optimize the outcome. Responsibilities:
Query data to conduct and support modeling and ad hoc analysis
Leverage sophisticated statistical and optimization models, queuing analysis and advanced simulation tools to develop a suite of capacity models
Perform sensitivity analysis to provide comprehensive insights to the business leaders and build trust for the proposed solutions.
Apply and maintain the developed models to prescribe value optimized long-term, short-term capacity decision, and claims routing decisions to drive impactful business results
Bring the models into production, pivoting the business away from current state processes and mindsets
Collaborate extensively with key stakeholder across Claims line of business to understand business needs, vet opportunities, provide technical & analytical assessment, and deliver model-based recommendations to drive action
Partner with business leaders and cross-function teams to jointly align on the design and trade-offs within the model
Develop & deliver presentations to communicate technical ideals and analytical findings to non-technical peers and stakeholders
Served as point person for moderate to high complexity projects and may lead own work stream
Served as an Operation Research technical expert keeping up to date on new tools, techniques and trends, and coach more junior or non-technical peers

PhD in Operations Research, Industrial Engineering, Mathematics, Statistics, or Computer Science strongly preferred; MS with comparable tactical and technical experience will be considered.
1-5 years of professional experiences in a relevant analytical position in addition to PhD degree or 3-7 years of professional experiences with a Master Degree can be considered for higher grade levels.
Proficiency in Python and coding language preferred. Familiarity with optimization engines (gurobi, CPLEX, AMPL, or comparable) and experience with simulation software (ARENA, AnyLogic, or similar) strongly preferred.
Must have strong planning, analytical, decision-making, execution and communication skills.
Solid understanding of industry and business to improve/drive business outcomes highly desired.
Advanced knowledge of data sources, tools, statistical principles, methodologies, and techniques is required. Proficiency in Excel (VBA preferred) and PowerPoint. Experience with SAS is strongly preferred.
Experience working with advanced optimization and simulation techniques required.
Benefits: We value your hard work, integrity and commitment to positive change. In return for your service, its our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: Overview: At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed. Were dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.