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Senior Salesforce Administrator 8/22/2019

ANSYS Boston, MA

Company
ANSYS
Location
Boston, MA
AJE Ref #
584625398
Job Classification
Full Time
Job Type
Regular
Company Ref #
8357-3
Experience
Mid-Career (2 - 15 years)
Education
Bachelors Degree

JOB DESCRIPTION

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SUMMARY
The Senior Salesforce Administrator is a subject matter expert that collaborates with Product Owners, business SMEs and development teams to leverage the Salesforce platform across multiple business lines. Functioning as a business analyst and administrator this role will be responsible for translating business requirements to provide recommendations, best practice, and deliver solutions that provide actionable insights while also executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.

The Senior Salesforce Administrator will report into the Director of Commercial Systems, Operations and Strategy, and will serve as a liaison between power users, delivery and change management teams to facilitate maintenance and enhancements of existing platform functionality.

RESPONSIBILITIES
Support Sales Cloud, Service Cloud and Community Cloud environment for ~2,500 global users across multiple organizations including Marketing, Sales, Business Operations, Customer Service and Professional Services
Work within current processes to maintain Salesforce users, roles, security, profiles, permission sets, sharing rules, report and dashboard development, data management, and support for AppExchange applications
Partner with product owners and super users to continually evaluate the current state of operation to define target improvements to business processes, workflows, automation, systems, integrations, and data, and to continually develop and implement Salesforce capabilities within the organization to achieve maximum efficiency
Effectively act as the liaison between our end-users and CRM development teams, partner with CRM development team to evaluate click vs. code options, serve as first line of QA testing for all development and integration work performed by CRM development team
Prepare documentation on expected benefits, use cases, current/proposed process, workflows, data flows, process re-engineering studies, guides and organization structures in moderate to highly complex environments
Document and maintain process, policies, application configuration, and training material
Keep up to date on new SFDC and 3rd party apps, features and functionality to recommend and apply improvements to internal business requirements
Mentor Salesforce Administrators and other business SME s on best practices for the configuration and maintenance of the system

MINIMUM QUALIFICATIONS
Minimum 5 years of Salesforce platform administration in one or more of the following clouds: Sales, Service, Partner Community, Customer Community
Minimum 2 years of Business Analyst experience
Minimum 2 years of Lightning experience
Experience configuring and maintaining Salesforce security controls
AppExchange experience and demonstrated Trailhead learning history required
Salesforce Advanced Administrator and one or more of the following certifications: Sales Cloud, Service Cloud, Community Cloud

PREFERRED QUALIFICATIONS
Bachelor s degree
Experience configuring various Salesforce modules including but not limited to case management, campaign management, lead management, opportunity management, knowledge management, workflows, profiles, roles, sharing rules and reports
Ability to take on a variety of functional roles including business analyst and QA tester as needed to ensure product success
Experience working in an Agile environment
Experience with application lifecycle managements tools (TFS, Jira, etc.)
Self-starter who works well under pressure and consistently meets deadlines
Strong written and oral communication skills, and organization and project management skills
Proficiency with MS Office suite of products, including Outlook, Word, Excel and Power Point
Ability to thrive in a demanding environment while prioritizing multiple tasks among cross-functional teams
Ability to learn and adopt new technologies as well as staying current on existing ones, pursuing experience and certifications in leading edge or primary technology areas
Outstanding communication skills, both written and verbal

CULTURE AND VALUES
Culture and values are incredibly important to ANSYS. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans. They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs guideposts that we all follow when we're facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company:
Customer focus
Results and Accountability
Innovation
Transparency and Integrity
Mastery
Inclusiveness
Sense of urgency
Collaboration and Teamwork

ANSYS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

ANSYS does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of ANSYS. Upon hire, no fee will be owed to the agency, person, or entity.