Service Desk 4446
This job is no longer active.
View similar jobs.
POST DATE 9/13/2020
END DATE 9/17/2020
JOB DESCRIPTIONJOB DESCRIPTION
LOCATION: Reston, VA
HOURS : Saturday-Wednesday 7:00am-3:30pm ET Shift Only
SERVICE DESK RESPONSIBILITIES
Perform assigned tasks/activities of Service Desk/Help Desk/Tech Support
Provide day-to-day support for the execution of the Service
Respond to internal Service inquiries or requests for assistance; troubleshoot and resolve issues; escalate to higher level staff or management as needed
Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities
Adhere to client's practices, policies and procedures
Perform other related duties as assigned or appropriate
Knowledge and understanding of the information technology field
Basic skill troubleshooting and resolving technical problems
Exposure to enterprise systems, terminal knowledge and IT terminology
Exposure to solving routine or standard administrative, operational and/or system problems and issues
Effective verbal and written communication skills
Effective communication skills over the phone and through other digital channels (e.g. chat)
Advanced organizational, planning and time management skills
Ability to handle multiple tasks simultaneously with a high degree of accuracy
Strong customer service skills to resolve issues professionally and support customer needs.
Ability to work independently and in a team environment
Ability to demonstrate reliability in attendance and in appropriately observing shifts and schedules.
Desired - Knowledge of ITIL (Information Technology Infrastructure Library)
Desired Strong enterprise ticketing experience with ServiceNow
Desired - Degree in a technical field.
2+ years of experience working in a Service Desk/Help Desk/Tech Support environment
Experience in working remotely with high productivity with little to no supervision.
A dedicated workspace area/room, free from distractions (e.g., free from children, loud animals, music, TV interruptions).
Have a consistent and reliable high-speed hard wired internet connection which is not public or shared; the client will NOT provide or reimburse for this expense.
All equipment must be plugged into a surge protector.
Have a router that can easily and directly be connected to the computer so that ISD can perform remote diagnostics.
Have the flexibility, dependability, responsiveness, self-motivation, discipline, and the ability to work with minimal supervision.