Service Greeter / CSR
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POST DATE 9/13/2020
END DATE 9/19/2020
Palmetto Bay, FL
JOB DESCRIPTIONJOB SUMMARY
South Motors INFINITI is searching for a SERVICE GREETER to greet, provide services information and resolve any emerging problems that our customers might face with accuracy and efficiency. The best greeters are genuinely excited to help customers. They re patient, empathetic, and passionately communicative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
RESPONSIBILITIES * Identify and assess customers needs to achieve satisfaction
* Build sustainable relationships and trust with customers through open and interactive communication
* Provide accurate, valid and complete information by using the right methods
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
* Keep records of customer interactions, process customer accounts, and file documents
* Follow communication procedures, guidelines, and policies
* Take the extra mile to engage customers
REQUIREMENTS * Proven customer support experience or experience as a client service representative
* Strong phone contact handling skills and active listening
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
* High school degree
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