Position SpecificsDepartment: ServiceLocation: Long Beach, CAReports to: Service Manager or Service Location ManagerSupervises: NoneResponsibilities:Performs complex on-site diagnostics and repairs on construction and CWP equipmentParticipates in required Service EDUCATE Training programsSupports customer clinicsReviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work orderMay promote and sell dealer service programs directly to customersMay establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicleMaintains current knowledge of John Deere and competitive productsMaintains condition of mobile service vehicle, trailer, inventory, tools and equipmentFollows all safety rules and regulations in performing work assignmentsCompletes all reports and forms required in conjunction with work assignmentsAccounts for all time and material used in performing assigned dutiesExperience, Education, Skills and Knowledge:4+ years of experience performing service repairsOutstanding interpersonal and customer service skillsAbility to perform complex repairs and required maintenance using special tools and equipment following Technical Manual proceduresExpert knowledge of mechanical, electrical and hydraulic systems used in the repair of construction or CWP equipmentAbility to use Service Advisor and basic computer functionsAbility to operate vehicles and equipment used for diagnostic purposesAbility to lift at least 75 lbs. repeatedlyAdvanced or Master Service Technician certification preferredHigh School Diploma or equivalent experience required; Associates degree preferredValid drivers license required; CDL (Commercial Drivers License) preferredFork lift license preferredPre-employment drug test is required. Wage DOE. Benefits are available at 90 days. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.