Social Worker Program (Triage) Coordinator
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POST DATE 9/11/2020
END DATE 9/19/2020
Department of Veterans Affairs
Palo Alto, CA
JOB DESCRIPTION* VideosVideos* DutiesHelpDutiesSummaryIncumbent functions as a key staff member in state-of-the-art outpatient ACT (Addiction Consultation and Treatment) program offering evidence-based individual and group treatments for addictions and intensive case management that addresses problems such as homelessness and lack of access to medical care, with particular focus on the Intensive Outpatient Program under the Addiction Treatment Service.Learn more about this agencyResponsibilitiesThis program offers specialized services designed for those in need of immediate walk-in services, Transition and Care Management (TCM). Veterans and active duty personnel and those dually diagnosed with either medical or psychiatric problems in addition to their substance dependence. Incumbent responds promptly to patients that are referred or walk-in for clinical care or consultation. This position is located at the Palo Alto Division of the VA Palo Alto Health Care System (VAPAHCS). The Consult Triage Coordinator is the point of initial contact for all systems referring to VA Palo Alto Addiction Treatment Services. The triage coordinator is the primary ATS liaison across VAPAHCS services. They collaborate with an interdisciplinary treatment team and ATS management to facilitate the recovery and rehabilitation process for Veterans with a range of needs seeking substance use treatment, including engaging creative and innovative methods for more complex cases.Work Schedule: Full-time, Monday-Friday, 8:00am-4:30pmFinancial Disclosure Report: Not requiredDuties include but are limited to the following:* Responsible for monitoring staff compliance with practice, standards and guidelines on documentation, workload, data entry, ethical practice and service delivery.* Incumbent provides analysis and evaluation of clinical program data and computerized programs to identify system-wide trends and needs to enhance the quality of service.* The Consult Triage Coordinator reviews CPRS consults from all services and VISNs including, but not limited to, medicine, inpatient psychiatry, CBOCs, other residential programs, VA Northern California, VA San Francisco, Hawaii, Nevada, Guam, Pago Pago, (all facilities in VISN21) and oversees the daily operation of the program, develop policies and procedures for program operation, and prepare reports and statistics for facility, VISN, and national use.Travel RequiredNot requiredSupervisory statusNoPromotion Potential12* Job family (Series)0185 Social WorkSimilar jobs* Hospice Social Workers* School Social Workers* Social Workers* Social Workers, All Other* Social Workers, Hospice* Social Workers, School* RequirementsHelpRequirementsConditions of Employment* You must be a U.S. Citizen to apply for this job* Designated and/or random drug testing may be required* Selective Service Registration is required for males born after 12/31/1959* You may be required to serve a probationary period* Subject to a background/security investigation* Must be proficient in written and spoken English* Selected applicants will be required to complete an online onboarding process* Physical Requirements: This position is mostly sedentary and requires walking, kneeling, bending, standing, and light lifting.QualificationsApplicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.Basic Requirements:* United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.* Education: Must Possess a master's degree in social work (MSW) from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the school of social work is fully accredited. A doctoral degree in social work may not be substituted for the master's degree in social work. In addition to meeting basic requirements, a doctoral degree in social work from a school of social work may be substituted for the required one year of professional social work experience in a clinical setting. [Transcripts must be submitted at time of application. Conferral of degree(s) must be stated on transcript(s). Unofficial transcripts(s) are acceptable].* Licensure/Certification: Individuals assigned as social worker program coordinator must be licensed or certified at the advanced practice level and must be able to provide supervision for licensure.* English Language Proficiency: Social workers must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, chapter 3, section A, paragraph 3j.* Physical Requirements: This position is mostly sedentary and requires walking, kneeling, bending, standing, and light lifting.May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).Preferred Experience: Two years Social Work experience in a health care setting.Grade Determinations: One year of experience equivalent to the GS-11 grade level. Experience must demonstrate possession of advanced practice skills and judgment, demonstrating progressively more professional competency. Candidate may have certification or other post-master's degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship, or equivalent supervised professional experience.Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs:*
* Knowledge of program coordination and administration which includes consultation, negotiation, and monitoring.* Knowledge and ability to write policies, procedures, and/or practice guidelines for the program.* Ability to supervise multidisciplinary staff assigned to the program.* Skill in organizing work, setting priorities, meeting multiple deadlines, and evaluating assigned program area(s).* Ability to provide training, orientation, and guidance within clinical practice.Assignment.For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity (difficulty), and variety and be performed by the incumbent at least 25% of the time. Program coordinators at the GS-12 grade level are administratively responsible for a clinical program providing treatment to Veterans in a major specialty area, such as but not limited to: Spinal Cord Injury, Homeless Continuum Veteran Program, Hospice and Palliative Care Program, Suicide Prevention Program, Veterans Justice Outreach, Caregiver Support Program and Community Nursing Home Program. The program coordinator may be the sole practitioner in this specialty at the facility and typically provide direct patient care services in the program area. The program coordinator oversees the daily operation of the program, develop policies and procedures for program operation, and prepare reports and statistics for facility, VISN, and national use. They may be responsible for the program's budget, developing and monitoring staff compliance with practice, standards and guidelines on documentation, workload, data entry, ethical practice and service delivery. The program coordinator provides analysis and evaluation of clinical program data and computerized programs to identify system-wide trends and needs to enhance the quality of service. They may be responsible for, or contribute to, the program's resource and fiscal management, monitoring control points developing the annual budget, operating within that budget, and accounting for appropriated funds. The program coordinator is administratively responsible for the clinical programming and prepares reports and statistics for