Special Events Coordinator 1/23/2020
San Francisco, CA
JOB DESCRIPTIONAPPLY What this job involves:
The Events Coordinator will provide support to the Site and/or Assistant Facility Managers and Events Manager where applicable with operational activities in events, vendor oversight and equipment and supplies. They will also provide assistance with maintenance and operations, accounting and finance, occupancy services and helpdesk as needed.
This role requires an enthusiastic, proactive individual, an outstanding communicator with the ability to deliver incredible: customer service, organization, collaboration, leadership, and team development.
Oversee the full life cycle of events from inception, client collaboration and scheduling to implementation for experiences ranging from meetings to elaborate productions
Manage an events program and calendar for as many as 65 events per week in meeting and event spaces across multiple buildings
Coordinate activities of onsite meeting and events team and assist with event set ups
Collaborate with other providers, acting as a single team with peripheral services to include internal and external production, catering, security, facilities, janitorial, movers and equipment providers
Design fun, educational, social and participatory events engaging the client population (in excess of 3,500 people across multiple locations)
Lead the evaluation and feedback process post-event and create plan to implement changes and improvements
Communicate proactively, accurately and impeccably both verbally and in writing
Maintain the highest level of customer satisfaction, as evidenced by post-event surveys and general client feedback
Maintain Events Playbook - innovate and update regularly
Proactively develop and manage client relationships ensuring expected service levels are achieved or exceeded
Foster an environment of constant, quality communication between the team and the client
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
Deliver an exceptional quality of service to the client, as reflected by client feedback
Actively support an environment of teamwork, co-operation, performance excellence and personal success.
Participate in the individual performance management program, and personal development planning
Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements
Finance Management / Cost Control / Profitability
Assist the Event Requestor, Client and Site Services Manager to achieve or exceed financial targets and ensure effective, efficient and economic operation of assigned responsibilities.
Ensure that operational expenditure for the site/s is managed within agreed budgets and identify efficiencies
Assist with the annual budgeting and quarterly forecasting processes for the site/s.
As requested by the Regional/Site Services Manager, prepare current financial year budget spend reports (actual vs. budget, variance etc.).
Manage payments to vendors where applicable, using available systems, complying with all relevant policies
Provide accurate event, financial, and KPI reporting to both the client and JLL
Sound like you? To apply you need to possess:
An Associate's or Bachelor s degree in Hospitality, Facilities, Property, Business or related field desirable
1+ year prior experience in events, facilities/property management, hospitality or related field preferred
Proficiency in a range of information technology tools and platforms
Strong analytical, organizational and presentation skills
Excellent communication and problem solving skills
Ability to work independently with little supervision and effectively deal with stressful situations
Self-motivated; confident, energetic, and flexible
What you can expect from us:
We re an entrepreneurial, inclusive culture. We succeed together across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We ll offer you a competitive salary and benefits package.
With us, you ll develop your strengths and enjoy a career full of varied experiences. We can t wait to see where your ambitions take you at JLL.
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Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at Accommodation.Reques@am.jl..com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.