Special Events Coordinator 1/23/2020

JLL San Francisco, CA

Company
JLL
Location
San Francisco, CA
AJE Ref #
586461063
Job Classification
Full Time
Job Type
Regular
Company Ref #
REQ95471
Experience
Entry Level (0 - 2 years)
Education
Bachelors Degree

JOB DESCRIPTION

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What this job involves:
The Events Coordinator will provide support to the Site and/or Assistant Facility Managers and Events Manager where applicable with operational activities in events, vendor oversight and equipment and supplies. They will also provide assistance with maintenance and operations, accounting and finance, occupancy services and helpdesk as needed.
This role requires an enthusiastic, proactive individual, an outstanding communicator with the ability to deliver incredible: customer service, organization, collaboration, leadership, and team development.

Event Program
Oversee the full life cycle of events from inception, client collaboration and scheduling to implementation for experiences ranging from meetings to elaborate productions

Manage an events program and calendar for as many as 65 events per week in meeting and event spaces across multiple buildings

Coordinate activities of onsite meeting and events team and assist with event set ups

Collaborate with other providers, acting as a single team with peripheral services to include internal and external production, catering, security, facilities, janitorial, movers and equipment providers

Design fun, educational, social and participatory events engaging the client population (in excess of 3,500 people across multiple locations)

Lead the evaluation and feedback process post-event and create plan to implement changes and improvements

Communicate proactively, accurately and impeccably both verbally and in writing

Maintain the highest level of customer satisfaction, as evidenced by post-event surveys and general client feedback

Maintain Events Playbook - innovate and update regularly


Client Relationships
Proactively develop and manage client relationships ensuring expected service levels are achieved or exceeded

Foster an environment of constant, quality communication between the team and the client

Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators

Deliver an exceptional quality of service to the client, as reflected by client feedback

Actively support an environment of teamwork, co-operation, performance excellence and personal success.

Participate in the individual performance management program, and personal development planning

Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements


Finance Management / Cost Control / Profitability
Assist the Event Requestor, Client and Site Services Manager to achieve or exceed financial targets and ensure effective, efficient and economic operation of assigned responsibilities.

Ensure that operational expenditure for the site/s is managed within agreed budgets and identify efficiencies

Assist with the annual budgeting and quarterly forecasting processes for the site/s.

As requested by the Regional/Site Services Manager, prepare current financial year budget spend reports (actual vs. budget, variance etc.).

Manage payments to vendors where applicable, using available systems, complying with all relevant policies

Provide accurate event, financial, and KPI reporting to both the client and JLL


Sound like you? To apply you need to possess:
An Associate's or Bachelor s degree in Hospitality, Facilities, Property, Business or related field desirable

1+ year prior experience in events, facilities/property management, hospitality or related field preferred

Proficiency in a range of information technology tools and platforms

Strong analytical, organizational and presentation skills

Excellent communication and problem solving skills

Ability to work independently with little supervision and effectively deal with stressful situations

Self-motivated; confident, energetic, and flexible


What you can expect from us:
We re an entrepreneurial, inclusive culture. We succeed together across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We ll offer you a competitive salary and benefits package.
With us, you ll develop your strengths and enjoy a career full of varied experiences. We can t wait to see where your ambitions take you at JLL.

#LI

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at Accommodation.Reques@am.jl..com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.