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Sr. Portfolio Administration Manager - Healthcare Real Estate 11/6/2019

Cushman & Wakefield, Inc. Cincinnati, OH

Location
Cincinnati, OH
AJE Ref #
585326459
Job Classification
Full Time
Job Type
Regular
Company Ref #
CUWAGLOBALR78680ENGLOBALEXTERNAL
Experience
Entry Level (0 - 2 years)

JOB DESCRIPTION

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Job TitleSr. Portfolio Administration Manager - Healthcare Real Estate
Job Description SummaryResponsible to manage a group of associates and the day to day activities of the team for a specific
functional or geographical area that supports the Portfolio Administration Service Line. The manager
is also responsible for overseeing the day to day activities at the client level and being the first point
of escalation for any questions or concerns that arise from the client or senior leadership.
Job Description
Manage all Portfolio Administration services for a multitude of healthcare accounts
Oversee associates and operations on a day-to-day basis ensuring work is completed and deadlines
are met
Provide leadership to staff with the goal of maximizing technology resources and improving processes
Provide direction, coaching, and career development to assigned staff
Provide new team integration and recruiting support including the interviewing and on-boarding process
Develop training and ensure all training and continuing education needs are met for each associate
Create and maintain trust and strong relationships with team members, leadership, and clients
Ensure account needs are met while following the scope outlined in the client service agreements
Complete monthly billing for Portfolio Administration services for assigned clients
Provide superior client service to internal and external clients
Recommend new approaches, policies, and procedures to drive continual improvements in efficiency
of services performed
Continuously seek business expansion opportunities with existing clients and develop those
opportunities
Outline or oversee the continuous updates to the process playbooks
Provide timely and accurate reporting to senior leadership and clients
Handle or oversee monthly rent and other critical reporting for clients and senior leadership
Partner with the Transition and Abstraction/Quality Control teams to on-board new accounts quickly
and smoothly
Provide regular feedback to leadership regarding issues, challenges, and areas for additional focus
Execute special projects as assigned by senior leadership
Collaborate with other divisions and Client entities including Transaction Management, Facilities
Management, Construction/Design, legal, etc. as needed
Support and assist with department and company-wide initiatives and ensure company standards are
implemented, met, and maintained
Demonstrate initiative and reflect a sense of urgency in daily duties by meeting or improving upon
deadlines
Stay up to date on the latest industry standards and trends

***Must have Healthcare experience***Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.