SRC Core Laboratory Manager 5/2/2020
Yale New Haven Health
New Haven, CT
JOB DESCRIPTIONAPPLY OVERVIEW To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
This position reports to the Senior Manager of Laboratory Clinical Services, the Administrative Director of Laboratory Medicine and the SRC Medical Director. The Manager has the responsibility and accountability for all administrative, technical and personnel matters required for the efficient and high quality operation and management of the Core Laboratory section. This individual is administratively accountable for both capital and operating budget development and has the responsibility for development, interpretation and application of section policies and procedures, budgets and long range planning in conjunction with the Senior Manager of Laboratory Clinical Services, the Administrative Director of Laboratory Medicine and the SRC Medical Director. Actions must consistently exemplify all HRO, CHAMP, Service Excellence and employee handbook guidelines.
* 1. Manages and directs the daily operations of the laboratory section, including approving work schedules, maintaining proper staffing, and supervising the daily work activities of medical technologists and clerical staff.
* 2. Responsible for maintaining the operating budget within the expense base. Provides monthly status report of operating budget to the Senior Manager of Laboratory Clinical Services and the Administrative Director of Laboratory Medicine on all variances.
* 3. Ensures appropriateness of test requests in coordination with Director and medical staff. Reviews and evaluates report validation, abnormal and unexpected test results with medical staff.
* 4. Responsible for quality control and quality assistance for the laboratory in dealing with clinical issues and referencing as appropriate to the Laboratory Director when necessary. Ensures continuity, timeliness and quality of services.
* 5. Ensures adequate laboratory supplies and sound inventory control within budget parameters.
* 6. Assists, directs, or oversees the training for clinical pathology residents, medical students, house staff, infectious disease fellows and medical technologists if and when applicable. Provides or coordinates orientation to new employees and ongoing in-service instruction to assigned personnel.
* 7. Maintains effective liaison with other areas of the Hospital concerned with various laboratory procedures. Addresses conflict between lab policies and physician demands for testing, and either resolves them or brings them to the attention of the Medical Director.
* 8. Ensures that all laboratory equipment is properly maintained to include service contractual arrangements and facilitates repair when necessary.
* 9. In conjunction with hospital and lab IT, develops computer needs and facilitates implementation of department programs for lab reporting and interfacing. Reviews and updates annually.
* 10. Evaluates laboratory policies, procedures and equipment making effective recommendations regarding improvements to the Senior Manager of Laboratory Clinical Services or Administrative Director of Laboratory Medicine and the SRC Core Medical Director.
* 11. Leads recruitment for areas of responsibility and the selection of all laboratory personnel. Responsible for the administration of compensation, promotions, transfers, terminations and disciplinary action for all staff. Conducts employee performance reviews on review date. Responsible for review and update of job descriptions as needed.
* 12. Responsible for statistical information necessary for all surveys, preparation of reports, documents, payroll records and other data as required.
* 13. Assists Laboratory Director in development of capital and operating budget plans.
* 14. Responsible for annual updates to costing of all laboratory tests. Recommends and takes action with Medical Director regarding changes in test methodology.
* 15. Adheres to all Universal Precautions, hazard, fire and safety policies and procedures. Responsible for annual staff retaining for all safety policies. Assists in preparation of developing QA standards and indicators required for departmental QA Committee as well as requirements of regulatory agencies (CAP, CLIA & JCAHO).
* 16. Responsible for monitoring technical competency of technical personnel to include annual competency evaluation as per CAP regulations.
* 17. Maintains annual continuing education to improve management effectiveness and technical expertise.
* 18. Participates in departmental projects, supporting the Hospital's community service mission.
* 19. Maintains membership in necessary professional societies.
* 20. Responsible for maximizing employee satisfaction through counseling, facilitating, holding meetings and resolving Employee Opinion Survey issues.
* 21. Performs other administrative duties within the laboratory section as necessary.
* 22. Responsible for participating in the development and evaluation of new methodologies for use in the laboratory.
* 23. Performs other administrative duties within the laboratory section as necessary.
* 24. Ability to identify and demonstrate, correct, and implement changes as related to quality improvement, regulation, or departmental need.
* 25. Ability to facilitate a multitude of employee relation, human resources, and employee satisfaction initiatives to enhance staff experience and expectation.
* 26. Ability to provide fiscal oversite and verify account payable spending and review volume data calculating rate of growth.
* 27. Remains current on laboratory regulatory and compliance requirements. Advises laboratory management on necessity for meeting any changes in these requirements.
* 28. Must possess a high level of understanding regarding methodologies used and available within areas of responsibility. Must understand clinical utility of applicable assays. Responsible for participating in the development and evaluation of new methodologies for use in the laboratory.
* 29. Working knowledge of regulatory requirements, government agencies, and private accreditation groups within span of control required. Responsible for ensuring compliance for all regulatory aspects including federal, state, JCAHO and CAP requirements.
* 30. Working knowledge of Quality Control and Quality Assurance standards. Strong working knowledge of laboratory operations and testing required.
* 31. Excellent organizational skills required. Strong writing skills required. Proficient in word processing, database, and spread sheet applications. Proficient in computer software programs - Microsoft Office and Excel.
Bachelor's Degree in Medical Technology, Medical Laboratory Science, Health Sciences, or a related equivalent required. Master's degree in healthcare or business administration preferred. MT (ASCP), or MLS (ASCP) or H and C (ASCP) certification or equivalent certification required.
Five (5) or more full time equivalent year's as a Medical Technologist in a high complexity healthcare environment required. Managerial experience in a high complexity healthcare environment highly preferred. Two (2) or more full time equivalent year's as a Supervisor or Specialized Medical Technologist in a high complexity healthcare environment required.
MT (ASCP), or MLS (ASCP) or H and C (ASCP) certification or equivalent certification required. CAP Certified Inspector with revalidation every 2 years required. Maintains membership in necessary professional societies.
Excellent managerial, technical, fiscal, interpersonal, problem solving and organizational skills. Ability to identify and demonstrate, correct, and