Technical Account Manager 2 8/21/2020
JOB DESCRIPTIONAPPLY FORTINET (NASDAQ: FTNT) SECURES THE LARGEST ENTERPRISE, SERVICE PROVIDER, AND GOVERNMENT ORGANIZATIONS AROUND THE WORLD. FORTINET EMPOWERS ITS CUSTOMERS WITH INTELLIGENT, SEAMLESS PROTECTION ACROSS THE EXPANDING ATTACK SURFACE AND THE POWER TO TAKE ON EVER-INCREASING PERFORMANCE REQUIREMENTS OF THE BORDERLESS NETWORK - TODAY AND INTO THE FUTURE. ONLY THE FORTINET SECURITY FABRIC ARCHITECTURE CAN DELIVER SECURITY FEATURES WITHOUT COMPROMISE TO ADDRESS THE MOST CRITICAL SECURITY CHALLENGES, WHETHER IN NETWORKED, APPLICATION, CLOUD OR MOBILE ENVIRONMENTS. FORTINET RANKS NUMBER ONE IN THE MOST SECURITY APPLIANCES SHIPPED WORLDWIDE AND MORE THAN 450,000 CUSTOMERS TRUST FORTINET TO PROTECT THEIR BUSINESSES.
As a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers. This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.
Collection, analysis and change recommendations of configuration information
Collection and analysis of customer network information
Collection and analysis of packet trace information
Recommend actions based on analysis
Customer education (gaps in networking, product knowledge etc
Installation and configuration assistance
Reproduction of customer environments on lab equipment
Follow up technical cases and manage the right expectation until the closure of the cases
Conduct weekly status conference calls with customers to report status of open issues and projects.
Conduct quarterly site visits for your managed accounts.
Work closely and provide direct technical email and phone support to our customers in the Americas Region (Canada, US, Central and South America)
Develop best practice deployment and troubleshooting methodology documentation.
Analysis of support request, completion of requests for information and documentation
Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results
Job Skills Required
Minimum of five years relevant professional experience preferably in the network industry
Strong network security and routing experiences
Scripting and Windows server app experience
Exceptional customer service orientation and strong communications skills
Proficient with MS Word, PowerPoint, and Excel
Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications
Willing to travel
Bachelors degree and/or relevant experience
EEOC / AAPAccommodation: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Fortinet, Inc at (408) 235-7700 of firstname.lastname@example.org for assistance.EEO: All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.