Technical Specialist -Temp 12/14/2019

Markem-Imaje Corporation Keene, NH

Keene, NH
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Associates Degree


The Company

Markem-Imaje is a wholly owned subsidiary of the US-based Dover Corporation and is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, and print and apply label systems.

Markem-Imaje provides global reach to over 50,000 customers with 30 subsidiaries, 6 technology centers, several equipment repair centers and manufacturing plants with the most comprehensive marking and coding portfolio available in the marketplace.

Are you a self-motivated, confident, and passionate, Advanced Technical Support person who understands a sense of urgency, a high level of technical aptitude, customer focused , with laser experience we are interested in you.

In this role you'll … become one of Markem-Imaje's top Product Experts; working as part of exciting dynamic team providing technical solutions to complex issues while expanding your professional technical knowledge within the marking and coding world.

You should possess… Seeking outgoing, forward-thinking individuals with 2+ years' experience working in a technical support role with similar products. Experience working directly with customers and key accounts to resolve complex issues; ability to see problems as an opportunity; be a counterpart to our marketing and sales force; and is a resource to introduce programs and initiatives.

A smattering of what you'll be tackling: *Support our field service team with timely resolution of pre-sales and post-sales technical issues
*Fielding inquiries from all over the globe - some travel, too
*Share your wisdom and knowledge to improve product design, time-to-market process, service and support efficiencies, and continuous improvement
*Identify root cause and sleuth out best solution and make appropriate recommendations

About you: *Training/Education: minimum Associate's Degree in technical field; previous field service experience is a big plus
*Technical aptitude: Networking geek? IT nerd? Your IT systems, databases, networking enthusiasm is encouraged in this role
*Motivated: We're not the Army but we do want you to be all you can be. And that starts with an internal spark and drive to solve problems and solve them fast.
*Excellent communication: Extroverted and comfortable talking to anyone, anywhere, at any time? You'll be the go-to person fielding questions from internal partners all over the globe.

The Site

Keene, New Hampshire is a small college-town where you'll find a charming downtown Main Street teeming with shops, restaurants and a retro movie theater. Employees also enjoy a great range of outdoor activities close by such as skiing and hiking.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law..