Vice President, Shared Services Center 11/12/2019

Omni Hotels & Resorts Dallas, TX

Dallas, TX
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree



The Vice President, Shared Services Center (SSC) will establish, operate and govern Omni Hotels & Resorts Shared Services function, including -
* Finance - manage all accounting processes related to finance, payroll, AP, receivables (credit, collections, OTA billing and payment app), treasury, tax and general ledger
* Human Resources recruiting, including college recruitment for the Leader in Development (LID) program
This leader will exercise leadership accountability with an emphasis on accounting processes and systems, data driven performance, customer focus, strong internal controls and cost reduction for the company. They will establish and manage service level agreements (SLAs) with properties and other corporate internal stakeholders.


* Design, implement and manage company-wide Finance Shared Services function to standardize all accounting processes and achieve operational excellence, organizational alignment and drive continuous improvement in transactional finance activities based on lean principles
* Focus on internal customer service and satisfaction, including regularly publishing a holistic Shared Services performance dashboard (including metrics such as cost, quality, controls and customer satisfaction) and engaging key stakeholders in performance dialogues
* Define annual performance objectives for the Finance SSC in agreement with CFO and key internal customers (e.g., executive leaders, property finance, corporate stakeholders)
* Negotiate and establish service level agreements (SLAs) covering all core finance processes performed by the SSC with property finance and corporate
* Act as final escalation level for service quality issues between stakeholders (properties, SSC)
* Report to CFO on performance against established performance/quality standards defined in SLAs and KPIs
* Ensure SSC process designs are consistent with best practice, instigating process improvement initiatives where appropriate
* Ensure SSC policies, processes and operating procedures are clearly defined, up-to-date and documented
* Benchmark SSC process costs on a regular basis to identify potential cost reduction opportunities
* Drive the team to achieve expected cost savings through effective budgeting and control
* Create and manage annual SSC budget and property chargebacks
* Continuously work with internal audit to ensure an effective compliance and governance process and monitor progress, risks/issues and barriers; create applicable mitigation strategies
* Effectively lead a team of finance professionals by developing talent and cultivating a high-performance culture, building a strong team of local and remote-site support staff
* Build strong communications channels and working relationships with internal and external groups, including executive leadership team, corporate controller, finance, accounting, treasury, tax, risk and technology leaders; property finance and operations; corporate HR and property HR leaders


* Bachelor s degree in accounting, Finance or related discipline
* Master s Degree in Accounting, Finance or Business preferred
* Certified Public Accountant (CPA) or other professional certifications preferred
* 7+ years in public and/or corporate accounting
* 3+ years in hospitality property-level finance highly preferred
* 3+ years in managing multi-functional shared services operations highly preferred
* Experience with managing Service Level Agreement (SLA), Key Performance Indicators (KPI) and performance metrics highly preferred
* Strong knowledge of accounting standards, including IFRS
* Exposure to ERP finance and accounting, POS and PMS systems
* Strong leadership skills and a proven track record of successfully building and managing a shared service organization
* Excellent organizational and communication skills
* Customer service orientation


Omni Hotels & Resorts is an equal opportunity employer.