Visitor Experience and Events Coordinator
This job is no longer active.
View similar jobs.
POST DATE 1/16/2020
END DATE 1/31/2020
University of California - Los Angeles
Los Angeles, CA
JOB DESCRIPTIONJOB SUMMARY
HOUSE MANAGER I
Visitor Experience and Events Coordinator
Department Website URL:
Job Summary Statement:
The Visitor Experience and Events Coordinator's primary responsibility is to oversee all aspects of Front-of-House operations for the Hammer Museum's 298 seat Billy Wilder Theater, Nimoy Studio, and other locations utilized for events, film, conversations, music, theater, and dance performances. Duties include: Preparing the lobby and theater for a performance, scheduling, managing, and training student ushers and box office staff, supervising audience seating, communicating with production staff to ensure timely starts and intermissions, maintaining the safety and comfort of all patrons and upholding the highest level of customer service.
Other responsibilities include working with the Development department to ensure members and donors receive benefits, working with the box office staff to address any patron complaints or ticketing issues, handling any issues that arise during performances such as cellphone usage or photography, and securing the building at the close of every shift.
Must have excellent customer service skills, a positive attitude, and the ability to work well under pressure. Must be reliable, responsible, and a good leader.
Percentage of Time:
QUALIFICATIONS FOR POSITION
Appreciation of, interest in, and/or enthusiasm for the mission and role of museums, and the importance of arts, culture, and/or art history
Graduation from high school and one to two years of related experience; or an equivalent combination of education and experience
Prior experience working in a theater setting, at special events, and/or public venues
Prior experience working or volunteering in a museum or other cultural institution
Exceptional customer service abilities; ability to engage patrons in a positive, professional, and courteous manner; ability to exercise good judgment; ability to maintain calm demeanor in difficult situations, including complex scenarios
Ability to work independently and initiate projects and strategies to improve overall level of customer service
Polished and professional interpersonal skills to interact and effectively deal with Museum VIPs, Museum and University staff and students at all levels and of diverse backgrounds, outside vendors, and colleagues at peer institutions
Ability to work under pressure and manage multiple tasks with competing deadlines in a self-directed, prioritized manner
Ability to establish and maintain collaborative and team-oriented working relationships with colleagues within the Visitor Experience department and in other Museum departments
Ability to work fluctuating hours that includes many evenings, nights, and weekends
Skill in planning and organizing varied work assignments including box office trainings and briefings
Excellent computer skills, including proficiency with Microsoft Office Suite, including Outlook, Word, and Excel
Ability to sit; stand; walk; climb; crouch; reach; grasp; hear; push; pull; occasionally lift objects weighing up to 30 pounds; visual acuity including central vision, peripheral vision, close vision, and distance vision
Experience working in a theater, box office, ticketing station, and/or hospitality environment
Prior supervision experience in a customer service setting
First aid and/or CPR training certification (we will provide training if incumbent is not currently certified)
Can be trained
ADDITIONAL POSTING INFORMATION
External Posting Date:
Quicklink To Posting:
Number of Positions:
SPECIAL EMPLOYMENT DESIGNATIONS/ REQUIREMENTS PER UC POLICY
Conflict of Interest:
Continued employment contingent upon completion of satisfactory background investigation.
Certain positions funded by federal contracts/subcontracts requires UCLA to notify job applicants that an E-Verify check will be conducted and the successful candidate must pass the E-Verify check.
More Information This position does not require E-Verify check.
Is this position designated as a mandatory reporter under CANRA* Yes - Please have the employee sign the "Statement Acknowledging Requirement to Report Child Abuse".
Other Special Employment Requirements:
POSITION IS SUBJECT TO PERFORMANCE STANDARDS AND OTHER REQUIREMENTS OF THE UNIVERSITY WIDE POLICE POLICIES AND ADMINISTRATIVE PROCEDURES.
Return to Search Results
The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy. UC Nondiscrimination & Affirmative Action Policy http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Please be advised that the final candidate recommended for hire into a critical (or otherwise designated) position will be required to successfully complete a background investigation. Any convictions will be evaluated to determine if they directly relate to the responsibilities and requirements of the position. Having a conviction history will not automatically disqualify an applicant from being considered for employment.
UCLA is a Tobacco-Free environment. For more information, please view the policy at Tobacco-Free Campus Policy https://ccle.ucla.edu/course/view/UCLA_tobacco_free_task_force